Service Status
Check the below for the latest service status and updates related to your Smartpay experience.
SmartConnect
Operational
To troubleshoot this issue, please restart your terminal by following the steps here.
Transactions
Operational
TaxiPOS
Operational
To troubleshoot this issue, please restart your terminal by following the steps here.
Merchant Hub
Operational
Your terminal may rely on the One NZ network (previously Vodafone) if you use our 3G/4G connectivity solutions.
For the latest on incidents with their network, click here.
Help Center
Did you know that 80% of all issues can be resolved by restarting the EFTPOS machine?
Check out some of our help centre articles which could be useful.