Open Your Doors to More
Make Chinese visitors and locals feel welcome by offering them a payment experience they are familiar with
Accept Alipay and WeChat Pay on the same terminal you use for EFTPOS and credit cards
Let your Chinese customers pay directly from their linked bank account by scanning a QR code with their smartphone
Grow your sales from Chinese customers
The way Chinese prefer to pay
In China mobile payments are a part of everyday life with China fast becoming cashless. Alipay and WeChat Pay together account for over 93% of China’s mobile payments.
Customer’s money goes further
Alipay and WeChat Pay take care of currency conversion, offering customers favourable exchange rates. We settle you the full transaction value in NZD.
Customers more likely to buy given the option
94% of Chinese tourists would use mobile payment overseas given the option and are four times more likely to buy if QR payment is an option.
Increased foot traffic and revenue
Nearly 60% of overseas merchants who accepted Alipay saw a subsequent growth in both foot traffic and revenue.
Gain visibility for your business with Alipay & WeChat Pay
Alipay’s Discover platform helps businesses connect with a staggering number of outbound Chinese tourists before, during and after their trip. Accessed easily by a key button on the home page of the Alipay app, Discover is where users can find places nearby to shop, things to do and where to eat. Smartpay helps you make the most of your free Discover listing to attract more customers.
Translated listing for your business
Your store is listed in Alipay Discover, in English & translated for you into Chinese. Show photos, key products and let customers know how to contact your business
Drive traffic with your own coupons
Give offers to potential customers to encourage users to visit or spend with your business. If they save your coupon to their Alipay wallet they’ll be reminded before it expires – a great prompt to visit your store
Access to seasonal campaigns
Alipay have a number of big campaigns around key events in the Chinese calendar where they run offers for their users. Your business can participate in these
Engage your Chinese customers
Smartpay has partnered with South, an Alibaba marketing partner, who specialise in marketing Kiwi businesses to China to help you get the most from Alipay. It’s free to sign up to their programme, and in addition to uploading your store listing, they’ll translate it into Chinese for free, manage the listing and marketing campaigns in Alipay for you.
To advertise or load vouchers on WeChat requires an Official Account. WeChat is much more customisable than Alipay but also requires more resource from your business to develop engaging content to share and attract followers. Having a WeChat Official Account for your business enables you to post content (a bit like Facebook) and your page hosts Vouchers which can be used in conjunction with WeChat Pay.
Taking payments with AliPay & WeChat Pay is simple
Take payments directly from your standalone EFTPOS terminal or your POS integrated EFTPOS terminal
Frequently Asked Questions
There is no sign up for QR payments and no term commitment. You’ll pay a low Merchant Service Fee on each transaction. We settle you the full transaction value in NZ dollars and simply bill you for the Merchant Service Fee at the end of each month. If you don’t have any transactions in the month, there is nothing to pay.
We’ll settle you two business days after the transaction. Business days considers both days New Zealand and Chinese public holidays.
Alipay and WeChat manages the currency conversion in their app. The currency conversion is locked in at the time of the transaction. Your customer is shown the New Zealand dollar amount, the conversion rate and the total Chinese RMB dollar value that they will be charged at the time of payment. Smartpay settles you the full New Zealand dollar amount of the transaction so the currency conversion rate will not affect how much you will get settled.
You can perform a refund for a QR transaction up to the value of the original transaction within 90 days for WeChat Pay or for up to one year for Alipay. The customer will need to show you their original transaction receipt for you to get the refund code. You can view the user guides for Alipay & WeChat Pay payments for steps on how to process a refund. You can refund any amount up to the original transaction.
Watch this short video showing how to process a refund in standalone mode.
We will provide you with signage for inside and outside your store. It’s important that these are displayed, not only in the shop but where Chinese customers can see when walking past as Alipay and WeChat have strong brand awareness. Chinese feel pride in seeing this brand and feel more welcome to enter stores accepting these payment methods.
When you are approved for an Alipay Merchant ID your business will automatically appear in the ‘Discover’ section of the Alipay app. When you provide us content we will add to this basic listing in with photos and information to help attract customers. This content will be translated for you into Chinese. This will allow users to find your business and know that you accept Alipay. Think of it like when you go on google maps and it displays shops near your vicinity. You’ll get access to seasonal campaigns from Alipay & WeChat Pay – these are often in the form of rebates for customers using these payment methods and are part or fully funded by the apps. You can have your own coupons loaded in Alipay to drive foot traffic.
Yes with Smartpay QR payments can integrated to your Point of Sale (POS). This would mean you don’t need to enter the purchase amount into the terminal thereby reducing errors and making end of day reconciliation easy. Smartpay partners with the world’s best POS providers and we’re constantly working to add new integration for card and QR payments. If your POS vendor does not support QR payments let us know by sending an e-mail to firstname.lastname@example.org with your business name and which POS you use and we’ll get in touch with your POS vendor to discuss integrating with Smartpay for QR payments.
A dynamic QR code, which Smartpay’s solution uses, conveys the merchant information and the purchase amount. This means your customer just needs accepts the transaction in their app. This means you as the merchant are in control of the amount and the payment experience is quick. A static code however, just tells Alipay or WeChat Pay your merchant information and your customer then needs to enter the purchase amount. The merchant needs to carefully check the amount is correct. In China purchase limits have been introduced on static codes and there have been instances where merchant’s static codes have been replaced by ones linking to fraudsters accounts.
What our customers have to say
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend... smartpay to anyone!read more
Xevithirus was absolutely fantastic to deal with. Super knowledgeable and helpful, made everything run smoothly, job was done very quickly. Highly recommended. Thank you.
100% genuine and trustworthy, as a new business owner they have helped me in every way possible to make sure that it works out with my business requirements.
We, on behalf of Probasee Bengalee Association of NZ, have hired EFTPOS machine from Smartpay a couple of times in the last few year for a couple of our events. Xev has been instrumental with... required support both these times. He had communicated with us throughout the process, and although we had applied for it quite late and were on a tight deadline, Xev made sure we get the terminal on time both the occasions. His communication, and proactive support and follow-up has been really impressive. We are very happy with the service. 100% recommend them if anyone is looking to hire EFTPOS terminals. And, a very special shout out to Xev for his help.read more
If you own a business and not have SmartPay eftpos solution that mean you being ripped off by others.SmartPay is best and their wifi terminal is Vodafone network that mean full coverage as well.thank... you SmartPay team you guys are awesome 😎read more
Dealing with your Team has been such a welcomed pleasure. I was hesitant to make contact initially as I thought it would be difficult and confusing to make the change! It was totally the opposite. ... Very and efficient with clear and easy to understand information over the phone. Really appreciate the wonderful service from Xevithirus Adrastos! Well done and thankyou againMaread more
Ma & Mel’s Coffee & Kai C.
Very helpful. Great Service got this going in 2 days from signing my contract.
Great service and competitive price
"I had read reviews online and soon discovered Libby's feedback was not just positive but heartwarming so you can imagine my surprise and excitement when I called smartPay and it was beautiful (yes... I could tell she is beautiful over the call) Libby at the other end.She was very friendly, patient and proactive haven understood needs of our startup small business.Libby did her tricks and I got set up and got my eftpos in 4 working days.Thanks Libby, you're a pleasure to work with. You're amazing.SmartPay needs to keep employees like Libby"read more
Adekemi “God's V.
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