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Open your doors to more

Chinese customers

Make Chinese visitors and locals feel welcome by offering them a payment experience they are familiar with

Accept Alipay and WeChat Pay on the same terminal you use for EFTPOS and credit cards

Let your Chinese customers pay directly from their linked bank account by scanning a QR code with their smartphone

Easy to use

Same simple transaction flow as for other card payments. Customers pay by scanning a QR code

No additional investment needed

No additional hardware, no set-up fee, no minimum term

New ways to promote your business

Showcase your business to Chinese customers

Simple fees

Simple flat Merchant Service Fee, billed at the end of the month

Grow your sales from Chinese customers

The way Chinese prefer to pay

In China mobile payments are a part of everyday life with China fast becoming cashless. Alipay and WeChat Pay together account for over 93% of China’s mobile payments.

Customer’s money goes further

Alipay and WeChat Pay take care of currency conversion, offering customers favourable exchange rates. We settle you the full transaction value in NZD.

Customers more likely to buy given the option

94% of Chinese tourists would use mobile payment overseas given the option and are four times more likely to buy if QR payment is an option.

Increased foot traffic and revenue

Nearly 60% of overseas merchants who accepted Alipay saw a subsequent growth in both foot traffic and revenue.

Gain visibility for your business with Alipay & WeChat Pay

Alipay’s Discover platform helps businesses connect with a staggering number of outbound Chinese tourists before, during and after their trip. Accessed easily by a key button on the home page of the Alipay app, Discover is where users can find places nearby to shop, things to do and where to eat. Smartpay helps you make the most of your free Discover listing to attract more customers.

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Translated listing for your business

Your store is listed in Alipay Discover, in English & translated for you into Chinese. Show photos, key products and let customers know how to contact your business

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Drive traffic with your own coupons

Give offers to potential customers to encourage users to visit or spend with your business. If they save your coupon to their Alipay wallet they’ll be reminded before it expires – a great prompt to visit your store

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Access to seasonal campaigns

Alipay have a number of big campaigns around key events in the Chinese calendar where they run offers for their users. Your business can participate in these

Engage your Chinese customers

Smartpay has partnered with South, an Alibaba marketing partner, who specialise in marketing Kiwi businesses to China to help you get the most from Alipay. It’s free to sign up to their programme, and in addition to uploading your store listing, they’ll translate it into Chinese for free, manage the listing and marketing campaigns in Alipay for you.

To advertise or load vouchers on WeChat requires an Official Account. WeChat is much more customisable than Alipay but also requires more resource from your business to develop engaging content to share and attract followers. Having a WeChat Official Account for your business enables you to post content (a bit like Facebook) and your page hosts Vouchers which can be used in conjunction with WeChat Pay.

Taking payments with AliPay & WeChat Pay is simple

Take payments directly from your standalone EFTPOS terminal or your POS integrated EFTPOS terminal

Select Alipay or WeChat Pay on the terminal. Choose purchase and enter amount.

Terminal displays a QR code for your customers to scan.

Your customer sees the total amount payable in their own currency and approves the transaction in Alipay or WeChat Pay with their pin.

If your Point of Sale is integrated for QR payments, simply enter the sale, and select QR payment on your tender screen.

Frequently Asked Questions

There is no sign up for QR payments and no term commitment. You’ll pay a low Merchant Service Fee on each transaction. We settle you the full transaction value in NZ dollars and simply bill you for the Merchant Service Fee at the end of each month. If you don’t have any transactions in the month, there is nothing to pay.

We’ll settle you two business days after the transaction. Business days considers both days New Zealand and Chinese public holidays.

Alipay and WeChat manages the currency conversion in their app. The currency conversion is locked in at the time of the transaction. Your customer is shown the New Zealand dollar amount, the conversion rate and the total Chinese RMB dollar value that they will be charged at the time of payment. Smartpay settles you the full New Zealand dollar amount of the transaction so the currency conversion rate will not affect how much you will get settled.

You can perform a refund for a QR transaction up to the value of the original transaction within 90 days for WeChat Pay or for up to one year for Alipay. The customer will need to show you their original transaction receipt for you to get the refund code. You can view the user guides for Alipay & WeChat Pay payments for steps on how to process a refund. You can refund any amount up to the original transaction.

Watch this short video showing how to process a refund in standalone mode.

We will provide you with signage for inside and outside your store. It’s important that these are displayed, not only in the shop but where Chinese customers can see when walking past as Alipay and WeChat have strong brand awareness. Chinese feel pride in seeing this brand and feel more welcome to enter stores accepting these payment methods.

When you are approved for an Alipay Merchant ID your business will automatically appear in the ‘Discover’ section of the Alipay app. When you provide us content we will add to this basic listing in with photos and information to help attract customers. This content will be translated for you into Chinese. This will allow users to find your business and know that you accept Alipay. Think of it like when you go on google maps and it displays shops near your vicinity. You’ll get access to seasonal campaigns from Alipay & WeChat Pay – these are often in the form of rebates for customers using these payment methods and are part or fully funded by the apps. You can have your own coupons loaded in Alipay to drive foot traffic.

Yes with Smartpay QR payments can integrated to your Point of Sale (POS). This would mean you don’t need to enter the purchase amount into the terminal thereby reducing errors and making end of day reconciliation easy. Smartpay partners with the world’s best POS providers and we’re constantly working to add new integration for card and QR payments. If your POS vendor does not support QR payments let us know by sending an e-mail to info@smartpay.co.nz with your business name and which POS you use and we’ll get in touch with your POS vendor to discuss integrating with Smartpay for QR payments.

A dynamic QR code, which Smartpay’s solution uses, conveys the merchant information and the purchase amount. This means your customer just needs accepts the transaction in their app. This means you as the merchant are in control of the amount and the payment experience is quick. A static code however, just tells Alipay or WeChat Pay your merchant information and your customer then needs to enter the purchase amount. The merchant needs to carefully check the amount is correct. In China purchase limits have been introduced on static codes and there have been instances where merchant’s static codes have been replaced by ones linking to fraudsters accounts.

What our customers have to say

Mobile payment saves time during the sale process as the customer can pay in a way which is familiar and convenient to them, which in-turn leads to a higher level of customer satisfaction.

Tanja West-Hill, Weekend Max Mara

Smartpay’s solution is convenient and easily integrates.

The set-up was smooth and straight forward.

Dan Horton, Magic Memories

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I would say we have gained around 20% more of our sales by adding Alipay and WeChat Pay.

Laurance Metry, Unichem

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Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.