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  • Help Centre
User Guides

User Guides

Click here to find and download your terminal's user guide.

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Terminal How-Tos

Terminal How-Tos

Click here for specific help related to using your terminal - including performing purchases, refunds and what to do if a transaction declines.

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Connection Issues

Connection Issues

See our tips for resolving the most common connection issues including what to do if your wifi/internet goes down.

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Receipts & Paper Rolls

Receipts & Paper Rolls

Click here to order paper rolls and how to make your rolls last longer by switching off customer receipts.

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Care & Maintenance

Care & Maintenance

Tips and tricks for cleaning your terminal and improving battery life.

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QR Support

QR Support

Click here for specific help related to our Alipay and WeChat Pay QR integrations.

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Surcharging

Surcharging

See important information like FAQ's and Merchant obligations as well as download customisable Surcharge Signage.

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Account Queries

Account Queries

Get answers to some common account related queries

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Till2Go Support

Till2Go Support

Click here for support and user guides for our Till2Go POS software.

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