Technical Support Archives

User Guides

Click here to find and download your Smartpay EFTPOS machine's User Guide. Look up the model of your EFTPOS machine and download the guide.

Click here for specific help related to using your terminal - including performing purchases, refunds and what to do if a transaction declines.

See our tips for resolving the most common connection issues including what to do if your wifi/internet goes down.

Click here to order paper rolls and how to make your rolls last longer by switching off customer receipts.

Tips and tricks for cleaning your terminal and improving battery life.

Click here for specific help related to our Alipay and WeChat Pay QR integrations.

See important information like FAQ's and Merchant obligations as well as download customisable Surcharge Signage.

Here you will find answers to some of your most common account-related queries for your Smartpay EFTPOS solution.

Click here for support and user guides for our Till2Go POS software. Till2Go is free to use POS provided by Smartpay EFTPOS.