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How do I process a telephone order through my EFTPOS machine?

How do I make transaction when the card is not present?

Making a purchase without the card present is known as Mail Order, Telephone Order (MOTO).

This functionality can be enabled for merchants who process telephone or mail order sales. MOTO should only be used in situations where cardholder authorisation is given for the transaction and the credit card is not physically present to be used at the terminal.

Getting started

Before starting a MOTO transaction, please double check that you have this functionality enabled.  You can do this by calling Paymark on 0800 729 627 (you will need to have your terminal ID handy). If you do not have the MOTO functionality, please call your merchant bank* and request for this to be enabled.

  1. Select PURCHASE, enter the purchase amount and press ENTER
  2. Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
  3. Press ENTER at this stage
  4. Type in the 16-digit card number, press ENTER
  5. Enter card expiry date [mm/yy], press ENTER
  6. Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
  7. Select SINGLE MOTO
  8. Select CRD account type (This will only work with credit account option)
  9. EFTPOS terminal displays ACCEPTED or DECLINED result
  10. EFTPOS receipt will be offered (depending on receipt print/prompt settings)
  11. EFTPOS terminal returns to idle screen ready for next transaction
  1. Select REFUND
  2. Swipe merchant refund card and enter refund PIN
  3. Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
  4. Type in the 16-digit card number, press ENTER
  5. Enter card expiry date [mm/yy], press ENTER
  6. Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
  7. Select SINGLE MOTO
  8. Select CRD account type (This will only work with credit account option)
  9. EFTPOS terminal displays ACCEPTED or DECLINED result
  10. EFTPOS receipt will be offered (depending on receipt print/prompt settings)
  11. EFTPOS terminal returns to idle screen ready for next transaction

The amount being refunded should be credited back to the card used for the original purchase.

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