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Virtual Terminal (MOTO)

Accept EFTPOS payments and complete the sale even when the card is not physically present

Mail Order & Telephone order transactions

A flexible way to take EFTPOS payments without the physical presence of the cardholder. All you need are the card details and authorisation from the customer.

This helps you increase your physical presence and make sales over the phone or via mail order by manually entering the card details on a physical terminal to complete the purchase.

All debit or credit scheme cards (Mastercard, Visa, AMEX, JCB) that are enabled by your acquirer can be processed via MOTO. 

Mobile phone with credit cards

Making payments easy with MOTO

Call centre people at work

Make sales on the phone or via mail order

Perfect for businesses that need to make sales over the phone or via a mail order

Merchant scanning price during sale

Get paid anytime, anywhere

Process payments without the card or the cardholder present. All you need is authorisation from the cardholder

Cupcake delivery person with cupcake box

Offer more services to customers

Offer services such as delivery, recurring subscriptions and special promotions in a mail-order catalogue

Why get MOTO?

Flexible payment solution

Get paid when the customer's card is not present like over the phone or via mail order

Increased presence for your business

Sell your products & services nationwide without the physical need for a store front

Process recurring payments easily

Easily process recurring payments with a simple selection on your EFTPOS terminal

Free of charge and easy to use

MOTO feature is free of charge from Smartpay. Just activate this with your merchant bank

Short term EFTPOS machine hire S920 terminal
S920 EFTPOS machine with Smartpay logo

Getting started

Smartpay terminals have the MOTO feature enabled. 

Before starting a MOTO transaction, please double check that you have this functionality enabled.  You can do this by calling Worldline (formerly Paymark) on 0800 729 627 – you will need to have your terminal ID handy. 

If you do not have the MOTO functionality, please call your merchant bank and request for this to be enabled. 

Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine

Mobile EFTPOS

Take payments on the go with a sleek and versatile mobile EFTPOS terminal

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Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.

 

What our customers have to say

Great
4.2
Based on 168 reviews
neeta A.
neeta A.
Great onboarding service ... Thanks Xev 🙂
Stephen B.
Stephen B.
We set up a Takeaway Coffee business recently and needed an Eftpos /Point of Sale solution. What Smartpay offered was excellent, even got free point of sale software (you'll need an IOS device to run it). The set up was smooth and friendly, and the solution robust and reliable. Highly recommend Smartpay.
Elaynah L.
Elaynah L.
I am extremely happy with the customer service I received from Joshua Cammock. He was quick (like within the hr) to call me when I placed an online enquiry, helped me with every little step I needed to know as a new business owner setting up eftpos for the first time. Set up my eftpos and managed to have one in my hands the day before I opened when I expected it to take much longer. Thanks Joshua for making something i found daunting such an easy process for me!
christainson W.
christainson W.
Got a call from the TL today regarding the service, it was so nice to see the prompt response to help customers with any grievances.Had a very bad experience Monday night, usually Smartpay does above exceptional service but this time I came across a rep who did not want to help but kept telling what things they can't support. I worked in tech support, and there is something called probing. You ask questions like what is not working instead of shutting off your customer saying, we don't support that.Otherwise Smartpay is always so good.
Sam A.
Sam A.
So far so good! Joshua Cammock was very organised and had excellent communication skills. Kept me informed and explained how it all works in great detail. Highly recommended 🤙
Christainson W.
Christainson W.
Smartpay guys are really good, they have excellent customer skills, and they know how to respect their customer. I spoke to Pam L, an agent who assisted me to get my Eftpos machines, she was absolutely amazing, she followed through patiently till the end and was so gracious with all the queries and doubts. She is certainly someone who has a great heart and attitude.Also when I reached outside the hours of pickup, the other agent actually came out of the office and waited for me to handed over the device to me... "that just blew me off", do you really need to do that guys!Thank you so so very much!Chris WelslyChai Wala Bhai
Aurelia Sierra P.
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Newtown Union Health S.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Bodywise Natural H.
Bodywise Natural H.
Great service and always very helpful.
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Frequently Asked Questions

Select PURCHASE, enter the purchase amount and press ENTER

Terminal will prompt user to PRESENT / INSERT or SWIPE CARD

Press ENTER at this stage

Type in the 16-digit card number, press ENTER

Enter card expiry date [mm/yy], press ENTER

Terminal will prompt to enter CSC – select YES or NO and follow screen prompts

Select SINGLE MOTO

Select CRD account type (This will only work with credit account option)

EFTPOS terminal displays ACCEPTED or DECLINED result

EFTPOS receipt will be offered (depending on receipt print/prompt settings)

EFTPOS terminal returns to idle screen ready for next transaction

Select REFUND

Swipe merchant refund card and enter refund PIN

Terminal will prompt user to PRESENT / INSERT or SWIPE CARD

Type in the 16-digit card number, press ENTER

Enter card expiry date [mm/yy], press ENTER

Terminal will prompt to enter CSC – select YES or NO and follow screen prompts

Select SINGLE MOTO

Select CRD account type (This will only work with credit account option)

EFTPOS terminal displays ACCEPTED or DECLINED result

EFTPOS receipt will be offered (depending on receipt print/prompt settings)

EFTPOS terminal returns to idle screen ready for next transaction

The amount being refunded should be credited back to the card used for the original purchase.

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.