Virtual Terminal (MOTO)
Accept EFTPOS payments and complete the sale even when the card is not physically present
Mail Order & Telephone order transactions
A flexible way to take EFTPOS payments without the physical presence of the cardholder. All you need are the card details and authorisation from the customer.
This helps you increase your physical presence and make sales over the phone or via mail order by manually entering the card details on a physical terminal to complete the purchase.
All debit or credit scheme cards (Mastercard, Visa, AMEX, JCB) that are enabled by your acquirer can be processed via MOTO.
Making payments easy with MOTO
Make sales on the phone or via mail order
Perfect for businesses that need to make sales over the phone or via a mail order
Get paid anytime, anywhere
Process payments without the card or the cardholder present. All you need is authorisation from the cardholder
Offer more services to customers
Offer services such as delivery, recurring subscriptions and special promotions in a mail-order catalogue
Why get MOTO?
Flexible payment solution
Get paid when the customer's card is not present like over the phone or via mail order
Increased presence for your business
Sell your products & services nationwide without the physical need for a store front
Process recurring payments easily
Easily process recurring payments with a simple selection on your EFTPOS terminal
Free of charge and easy to use
MOTO feature is free of charge from Smartpay. Just activate this with your merchant bank
Getting started
Smartpay terminals have the MOTO feature enabled.
Before starting a MOTO transaction, please double check that you have this functionality enabled. You can do this by calling Worldline (formerly Paymark) on 0800 729 627 – you will need to have your terminal ID handy.
If you do not have the MOTO functionality, please call your merchant bank and request for this to be enabled.
Learn more about our EFTPOS solutions
Mobile EFTPOS
Take payments on the go with a sleek and versatile mobile EFTPOS terminal
Countertop EFTPOS
Your stylish and reliable companion for taking payments in-store
Short term rentals
Need EFTPOS for a limited time? Check out our flexible short term rental plans
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Flexible solutions
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Pamela R.
As a brand new business, Xev at Smartpay was a massive help in getting me set up with this. He listened to my needs, was patient and understanding, extremely knowledgeable and super supportive, checking in regularly to ensure all was ok ...even helping out with what was needed from my bank. Thanks Xev ...you've been amazing. The customer service support team are also fab ...a wee wait sometimes on the phone, but always able to talk me through what's needed to get any issues resolved or any questions answered. Thanks Smartpay ...a smooth intro to using your system! Great value too!
Derek A.
I recently took over a business with an existing terminal, smartpay walked me through their process and on day one, everything worked like it should have. They followed up to ensure I was happy, and now it just works. Mansi Mudgil from Smartpay was excellent to work with.
Hritom R.
Smartpay offered a simple, convenient and functional service which served all the needs of our Bengali community over our busiest cultural festival. Would wholeheartedly recommend.
Hannah N.
Jamie is very helpful and the team of Smartpay support our business very quickly. Thank you very much.
Steve Forbes M.
Vasco and the team at Smartpay were awesome. We had 2 different EFTPOS companies and migrated 2 stores and the main office in one go. thank you for making the seamless! - Canterbury of NZ
BY Medical Surgical L.
We have been a client for the past 7 years. Seamless, proactive and professional service every time. A special shout out to Faye Mateni (Payment Specialist) for her patience in answering all our queries and reassurances that our contract negotiations are well met. The cost savings as part of our renewal was the cheery on the top. Highly recommended!
George M.
I had a fantastic experience working with Alex from SmartPay. Their expertise and responsiveness made the entire process smooth and hassle-free. Alex took the time to understand my needs and provided tailored solutions that exceeded my expectations. Highly recommend!
Hafsa Tariq A.
The whole process was very straightforward and smooth. Mansi from SmartPay was very efficient and helpful during the whole process.
HR M.
Smartpay and Mansi have been amazing. This is first time i am dealing with Mansi but she had amazing skill and patience to deal with clients. Nice and easy to communicate on the end of the phone .I never been problem with smart pay before this time Mansi dealing sort out big matter for me ...Really thank you Mansi and Smart Pay team
Ada H.
Alex and the SmartPay team are awesome, transition was smooth.
Frequently Asked Questions
Select PURCHASE, enter the purchase amount and press ENTER
Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
Press ENTER at this stage
Type in the 16-digit card number, press ENTER
Enter card expiry date [mm/yy], press ENTER
Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
Select SINGLE MOTO
Select CRD account type (This will only work with credit account option)
EFTPOS terminal displays ACCEPTED or DECLINED result
EFTPOS receipt will be offered (depending on receipt print/prompt settings)
EFTPOS terminal returns to idle screen ready for next transaction
Select REFUND
Swipe merchant refund card and enter refund PIN
Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
Type in the 16-digit card number, press ENTER
Enter card expiry date [mm/yy], press ENTER
Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
Select SINGLE MOTO
Select CRD account type (This will only work with credit account option)
EFTPOS terminal displays ACCEPTED or DECLINED result
EFTPOS receipt will be offered (depending on receipt print/prompt settings)
EFTPOS terminal returns to idle screen ready for next transaction
The amount being refunded should be credited back to the card used for the original purchase.
Speak with one of our Kiwi payment specialists today!
Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.