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Offline Mode

Lessen the impact of network or communication outages by  continuing to accept payments on your EFTPOS terminal

Offline mode on your EFTPOS terminal

Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.

It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.

Continue taking payments without a hitch even in an outage.

S920 EFTPOS machine with Smartpay logo

Making payments easy with Offline mode

Card inserted inside EFTPOS machine for payment

No disruption to payments

Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again

EFTPOS terminal on table close up

Activates automatically

If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity

Contactless card payment on bar counter

Transactions processed securely

The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing

Why get Offline mode

Emergency payment processing capability

Back-up in situations like telecommunication errors payment network outages, power outages and system faults

Your payments are stored safely

The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again

Plenty of storage capability

Store up to 99 transactions, maximum value of $300 per transaction

Free to activate and use

This value add is available free of charge to Smartpay customers

Short term EFTPOS machine hire S920 terminal

How to get setup with Offline mode

Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.

To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.

Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine


Take payments on the go with a sleek and versatile mobile EFTPOS terminal

Countertop EFTPOS terminal

Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.


What our customers have to say

Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Zdenija S.
Zdenija S.
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend... smartpay to anyone!read more
Bridie M.
Bridie M.
Xevithirus was absolutely fantastic to deal with. Super knowledgeable and helpful, made everything run smoothly, job was done very quickly. Highly recommended. Thank you.
Katie F.
Katie F.
100% genuine and trustworthy, as a new business owner they have helped me in every way possible to make sure that it works out with my business requirements.
Pizza G.
Pizza G.
We, on behalf of Probasee Bengalee Association of NZ, have hired EFTPOS machine from Smartpay a couple of times in the last few year for a couple of our events. Xev has been instrumental with... required support both these times. He had communicated with us throughout the process, and although we had applied for it quite late and were on a tight deadline, Xev made sure we get the terminal on time both the occasions. His communication, and proactive support and follow-up has been really impressive. We are very happy with the service. 100% recommend them if anyone is looking to hire EFTPOS terminals. And, a very special shout out to Xev for his more
Soham S.
Soham S.
If you own a business and not have SmartPay eftpos solution that mean you being ripped off by others.SmartPay is best and their wifi terminal is Vodafone network that mean full coverage as well.thank... you SmartPay team you guys are awesome 😎read more
Gurwinder S.
Gurwinder S.
Dealing with your Team has been such a welcomed pleasure. I was hesitant to make contact initially as I thought it would be difficult and confusing to make the change! It was totally the opposite. ... Very and efficient with clear and easy to understand information over the phone. Really appreciate the wonderful service from Xevithirus Adrastos! Well done and thankyou againMaread more
Ma & Mel’s Coffee & Kai C.
Ma & Mel’s Coffee & Kai C.
Very helpful. Great Service got this going in 2 days from signing my contract.
pratthana S.
pratthana S.
Great service and competitive price
alex h
alex h
"I had read reviews online and soon discovered Libby's feedback was not just positive but heartwarming so you can imagine my surprise and excitement when I called smartPay and it was beautiful (yes... I could tell she is beautiful over the call) Libby at the other end.She was very friendly, patient and proactive haven understood needs of our startup small business.Libby did her tricks and I got set up and got my eftpos in 4 working days.Thanks Libby, you're a pleasure to work with. You're amazing.SmartPay needs to keep employees like Libby"read more
Adekemi “God's V.
Adekemi “God's V.

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