Lessen the impact of network or communication outages by continuing to accept payments on your EFTPOS terminal
Offline mode on your EFTPOS terminal
Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.
It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.
Continue taking payments without a hitch even in an outage.
Making payments easy with Offline mode
No disruption to payments
Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again
If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity
Transactions processed securely
The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing
Why get Offline mode
How to get setup with Offline mode
Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.
To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.
Learn more about our EFTPOS solutions
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend... smartpay to anyone!read more
Xevithirus was absolutely fantastic to deal with. Super knowledgeable and helpful, made everything run smoothly, job was done very quickly. Highly recommended. Thank you.
100% genuine and trustworthy, as a new business owner they have helped me in every way possible to make sure that it works out with my business requirements.
We, on behalf of Probasee Bengalee Association of NZ, have hired EFTPOS machine from Smartpay a couple of times in the last few year for a couple of our events. Xev has been instrumental with... required support both these times. He had communicated with us throughout the process, and although we had applied for it quite late and were on a tight deadline, Xev made sure we get the terminal on time both the occasions. His communication, and proactive support and follow-up has been really impressive. We are very happy with the service. 100% recommend them if anyone is looking to hire EFTPOS terminals. And, a very special shout out to Xev for his help.read more
If you own a business and not have SmartPay eftpos solution that mean you being ripped off by others.SmartPay is best and their wifi terminal is Vodafone network that mean full coverage as well.thank... you SmartPay team you guys are awesome 😎read more
Dealing with your Team has been such a welcomed pleasure. I was hesitant to make contact initially as I thought it would be difficult and confusing to make the change! It was totally the opposite. ... Very and efficient with clear and easy to understand information over the phone. Really appreciate the wonderful service from Xevithirus Adrastos! Well done and thankyou againMaread more
Ma & Mel’s Coffee & Kai C.
Very helpful. Great Service got this going in 2 days from signing my contract.
Great service and competitive price
"I had read reviews online and soon discovered Libby's feedback was not just positive but heartwarming so you can imagine my surprise and excitement when I called smartPay and it was beautiful (yes... I could tell she is beautiful over the call) Libby at the other end.She was very friendly, patient and proactive haven understood needs of our startup small business.Libby did her tricks and I got set up and got my eftpos in 4 working days.Thanks Libby, you're a pleasure to work with. You're amazing.SmartPay needs to keep employees like Libby"read more
Adekemi “God's V.
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