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Offline Mode

Lessen the impact of network or communication outages by  continuing to accept payments on your EFTPOS terminal

Offline mode on your EFTPOS terminal

Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.

It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.

Continue taking payments without a hitch even in an outage.

S920 EFTPOS machine with Smartpay logo

Making payments easy with Offline mode

Card inserted inside EFTPOS machine for payment

No disruption to payments

Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again

EFTPOS terminal on table close up

Activates automatically

If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity

Contactless card payment on bar counter

Transactions processed securely

The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing

Why get Offline mode

Emergency payment processing capability

Back-up in situations like telecommunication errors payment network outages, power outages and system faults

Your payments are stored safely

The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again

Plenty of storage capability

Store up to 99 transactions, maximum value of $300 per transaction

Free to activate and use

This value add is available free of charge to Smartpay customers

Short term EFTPOS machine hire S920 terminal

How to get setup with Offline mode

Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.

To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.

Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine

Mobile EFTPOS

Take payments on the go with a sleek and versatile mobile EFTPOS terminal

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Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.

 

What our customers have to say

Excellent
4.3
Based on 218 reviews
Mariangela H.
Mariangela H.
We love Smartpay! The terminal is user-friendly and we havent encountered any issues. 🙂
Sue L.
Sue L.
Josh was outstanding - really understands what delivering good customer service entails. We would highly recommend Smartpay!
Quentin C.
Quentin C.
Exemplary customer service from Smartpay and Nathan. I've used Smartpay for first time short-term hires for 2 different NFP's banking at 2 different banks. One bank was very difficult to work with and without Nathan it would have been too late for the event we were holding. Highly recommended to minimise the stress.
Sylvie W.
Sylvie W.
Our Rotary Club needed an EFTPOS machine in a hurry, so we contacted Smart Pay. Being elderly, we imagined this would be a daunting task, but it was anything but. Maja, at Smart Pay, realizing not everyone is confident completing and signing on line documents, sent us a printable copy, which made the process very simple. Maja was patient with us oldies, treating us with the utmost respect and consideration. She was friendly, and a pleasure to deal with. Now we are off selling our high end Xmas puddings, so a nice cash injection for our many charities coming up, thanks to Smart Pay !
Pamela R.
Pamela R.
As a brand new business, Xev at Smartpay was a massive help in getting me set up with this. He listened to my needs, was patient and understanding, extremely knowledgeable and super supportive, checking in regularly to ensure all was ok ...even helping out with what was needed from my bank. Thanks Xev ...you've been amazing. The customer service support team are also fab ...a wee wait sometimes on the phone, but always able to talk me through what's needed to get any issues resolved or any questions answered. Thanks Smartpay ...a smooth intro to using your system! Great value too!
Derek A.
Derek A.
I recently took over a business with an existing terminal, smartpay walked me through their process and on day one, everything worked like it should have. They followed up to ensure I was happy, and now it just works. Mansi Mudgil from Smartpay was excellent to work with.
Hritom R.
Hritom R.
Smartpay offered a simple, convenient and functional service which served all the needs of our Bengali community over our busiest cultural festival. Would wholeheartedly recommend.
Hannah N.
Hannah N.
Jamie is very helpful and the team of Smartpay support our business very quickly. Thank you very much.
Steve Forbes M.
Steve Forbes M.
Vasco and the team at Smartpay were awesome. We had 2 different EFTPOS companies and migrated 2 stores and the main office in one go. thank you for making the seamless! - Canterbury of NZ
BY Medical Surgical L.
BY Medical Surgical L.
We have been a client for the past 7 years. Seamless, proactive and professional service every time. A special shout out to Faye Mateni (Payment Specialist) for her patience in answering all our queries and reassurances that our contract negotiations are well met. The cost savings as part of our renewal was the cheery on the top. Highly recommended!
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