Lessen the impact of network or communication outages by continuing to accept payments on your EFTPOS terminal
Offline mode on your EFTPOS terminal
Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.
It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.
Continue taking payments without a hitch even in an outage.
Making payments easy with Offline mode
No disruption to payments
Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again
Activates automatically
If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity
Transactions processed securely
The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing
Why get Offline mode
Emergency payment processing capability
Back-up in situations like telecommunication errors payment network outages, power outages and system faults
Your payments are stored safely
The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again
Plenty of storage capability
Store up to 99 transactions, maximum value of $300 per transaction
Free to activate and use
This value add is available free of charge to Smartpay customers
How to get setup with Offline mode
Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.
To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.
Learn more about our EFTPOS solutions
Mobile EFTPOS
Take payments on the go with a sleek and versatile mobile EFTPOS terminal
Countertop EFTPOS
Your stylish and reliable companion for taking payments in-store
Short term rentals
Need EFTPOS for a limited time? Check out our flexible short term rental plans
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Flexible solutions
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Zdenija S.
1700442798
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend... smartpay to anyone!read more
Bridie M.
1699327957
Xevithirus was absolutely fantastic to deal with. Super knowledgeable and helpful, made everything run smoothly, job was done very quickly. Highly recommended. Thank you.
Katie F.
1697670285
100% genuine and trustworthy, as a new business owner they have helped me in every way possible to make sure that it works out with my business requirements.
Pizza G.
1697068949
We, on behalf of Probasee Bengalee Association of NZ, have hired EFTPOS machine from Smartpay a couple of times in the last few year for a couple of our events. Xev has been instrumental with... required support both these times. He had communicated with us throughout the process, and although we had applied for it quite late and were on a tight deadline, Xev made sure we get the terminal on time both the occasions. His communication, and proactive support and follow-up has been really impressive. We are very happy with the service. 100% recommend them if anyone is looking to hire EFTPOS terminals. And, a very special shout out to Xev for his help.read more
Soham S.
1693954862
If you own a business and not have SmartPay eftpos solution that mean you being ripped off by others.SmartPay is best and their wifi terminal is Vodafone network that mean full coverage as well.thank... you SmartPay team you guys are awesome 😎read more
Gurwinder S.
1693167814
Dealing with your Team has been such a welcomed pleasure. I was hesitant to make contact initially as I thought it would be difficult and confusing to make the change! It was totally the opposite. ... Very and efficient with clear and easy to understand information over the phone. Really appreciate the wonderful service from Xevithirus Adrastos! Well done and thankyou againMaread more
Ma & Mel’s Coffee & Kai C.
1690152073
Very helpful. Great Service got this going in 2 days from signing my contract.
pratthana S.
1686523125
Great service and competitive price
alex h
1685747219
"I had read reviews online and soon discovered Libby's feedback was not just positive but heartwarming so you can imagine my surprise and excitement when I called smartPay and it was beautiful (yes... I could tell she is beautiful over the call) Libby at the other end.She was very friendly, patient and proactive haven understood needs of our startup small business.Libby did her tricks and I got set up and got my eftpos in 4 working days.Thanks Libby, you're a pleasure to work with. You're amazing.SmartPay needs to keep employees like Libby"read more
Adekemi “God's V.
1683185192
Speak with one of our Kiwi payment specialists today!
Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.