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Offline Mode

Lessen the impact of network or communication outages by  continuing to accept payments on your EFTPOS terminal

Offline mode on your EFTPOS terminal

Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.

It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.

Continue taking payments without a hitch even in an outage.

S920 EFTPOS machine with Smartpay logo

Making payments easy with Offline mode

Card inserted inside EFTPOS machine for payment

No disruption to payments

Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again

EFTPOS terminal on table close up

Activates automatically

If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity

Contactless card payment on bar counter

Transactions processed securely

The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing

Why get Offline mode

Emergency payment processing capability

Back-up in situations like telecommunication errors payment network outages, power outages and system faults

Your payments are stored safely

The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again

Plenty of storage capability

Store up to 99 transactions, maximum value of $300 per transaction

Free to activate and use

This value add is available free of charge to Smartpay customers

Short term EFTPOS machine hire S920 terminal

How to get setup with Offline mode

Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.

To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.

Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine


Take payments on the go with a sleek and versatile mobile EFTPOS terminal


Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.


What our customers have to say

Based on 160 reviews
Christainson W.
Christainson W.
Smartpay guys are really good, they have excellent customer skills, and they know how to respect their customer. I spoke to Pam L, an agent who assisted me to get my Eftpos machines, she was absolutely amazing, she followed through patiently till the end and was so gracious with all the queries and doubts. She is certainly someone who has a great heart and attitude.Also when I reached outside the hours of pickup, the other agent actually came out of the office and waited for me to handed over the device to me... "that just blew me off", do you really need to do that guys!Thank you so so very much!Chris WelslyChai Wala Bhai
Aurelia Sierra P.
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Newtown Union Health S.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Bodywise Natural H.
Bodywise Natural H.
Great service and always very helpful.
Tze Wei Daniel T.
Tze Wei Daniel T.
Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.
Montrose Cafe B.
Montrose Cafe B.
Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys
Glam nails &.
Glam nails &.
Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best
Josh A.
Josh A.
Joshua Was awesome to deal with and helped me with all my questions and covered a lot more recommend this company for all your eftpos needs amazing to deal with Highly
Zdenija S.
Zdenija S.
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.