Offline Mode
Lessen the impact of network or communication outages by continuing to accept payments on your EFTPOS terminal
Offline mode on your EFTPOS terminal
Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.
It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.
Continue taking payments without a hitch even in an outage.
Making payments easy with Offline mode
No disruption to payments
Continue taking payments during an outage. Your transactions are stored securely until the EFTPOS terminal goes back "online" again
Activates automatically
If the terminal can't connect to the payment network, this mode activates automatically to provide emergency payment processing continuity
Transactions processed securely
The terminal attempts to go back online every 10 minutes. Once successful it will automatically upload the stored transactions for processing
Why get Offline mode
Emergency payment processing capability
Back-up in situations like telecommunication errors payment network outages, power outages and system faults
Your payments are stored safely
The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again
Plenty of storage capability
Store up to 99 transactions, maximum value of $300 per transaction
Free to activate and use
This value add is available free of charge to Smartpay customers
How to get setup with Offline mode
Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.
To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.
Learn more about our EFTPOS solutions
Mobile EFTPOS
Take payments on the go with a sleek and versatile mobile EFTPOS terminal
Countertop EFTPOS
Your stylish and reliable companion for taking payments in-store
Short term rentals
Need EFTPOS for a limited time? Check out our flexible short term rental plans
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Flexible solutions
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Mariangela H.
We love Smartpay! The terminal is user-friendly and we havent encountered any issues. 🙂
Sue L.
Josh was outstanding - really understands what delivering good customer service entails. We would highly recommend Smartpay!
Quentin C.
Exemplary customer service from Smartpay and Nathan. I've used Smartpay for first time short-term hires for 2 different NFP's banking at 2 different banks. One bank was very difficult to work with and without Nathan it would have been too late for the event we were holding. Highly recommended to minimise the stress.
Sylvie W.
Our Rotary Club needed an EFTPOS machine in a hurry, so we contacted Smart Pay. Being elderly, we imagined this would be a daunting task, but it was anything but. Maja, at Smart Pay, realizing not everyone is confident completing and signing on line documents, sent us a printable copy, which made the process very simple. Maja was patient with us oldies, treating us with the utmost respect and consideration. She was friendly, and a pleasure to deal with. Now we are off selling our high end Xmas puddings, so a nice cash injection for our many charities coming up, thanks to Smart Pay !
Pamela R.
As a brand new business, Xev at Smartpay was a massive help in getting me set up with this. He listened to my needs, was patient and understanding, extremely knowledgeable and super supportive, checking in regularly to ensure all was ok ...even helping out with what was needed from my bank. Thanks Xev ...you've been amazing. The customer service support team are also fab ...a wee wait sometimes on the phone, but always able to talk me through what's needed to get any issues resolved or any questions answered. Thanks Smartpay ...a smooth intro to using your system! Great value too!
Derek A.
I recently took over a business with an existing terminal, smartpay walked me through their process and on day one, everything worked like it should have. They followed up to ensure I was happy, and now it just works. Mansi Mudgil from Smartpay was excellent to work with.
Hritom R.
Smartpay offered a simple, convenient and functional service which served all the needs of our Bengali community over our busiest cultural festival. Would wholeheartedly recommend.
Hannah N.
Jamie is very helpful and the team of Smartpay support our business very quickly. Thank you very much.
Steve Forbes M.
Vasco and the team at Smartpay were awesome. We had 2 different EFTPOS companies and migrated 2 stores and the main office in one go. thank you for making the seamless! - Canterbury of NZ
BY Medical Surgical L.
We have been a client for the past 7 years. Seamless, proactive and professional service every time. A special shout out to Faye Mateni (Payment Specialist) for her patience in answering all our queries and reassurances that our contract negotiations are well met. The cost savings as part of our renewal was the cheery on the top. Highly recommended!
Speak with one of our Kiwi payment specialists today!
Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.