An EFTPOS system should keep pace with your business, not serve it a cold plate of delays!
When Nigerian-born owner Adekemi Ajayi first moved to NZ, she recognised the difficulty of finding a taste of home in Auckland.
In 2019, Yatara African Foods was born out of her love for her homeland and a passion for sharing its flavours:
“At Yatara African Foods, our goal is to offer high-quality African food products that are often hard to find in New Zealand,” Adekemi shared. “We take pride in bringing these products closer to the local community, enriching their culinary experiences.”
With business booming, Adekemi realised the need for EFTPOS solutions that would keep pace with the growing demand and her busy schedule.
Beyond retail, Yatara also caters to community events like birthdays, weddings and funerals.
Adekimi took to social channels like Facebook and WhatsApp to connect with those seeking the same taste of home. “The response was phenomenal!” she said.
Demand for her products and catering services remained high as she and her husband, Rocky, searched for cost-effective solutions to meet growth.
With only a week to find an EFTPOS system for Yatara, Adekemi discovered Smartpay through shining Google Reviews.
“As a busy business owner, I don’t have much time to fiddle around with anything. I just needed a machine that was reliable, easy to use and was going to be delivered quickly,” Adekemi reflected.
The 12-month free EFTPOS rental offer was also a drawcard.
“Libby was fantastic! She jumped into action getting the whole thing sorted,” she continued. “She even helped with the bank side of things and I had my EFTPOS going within a week! Such a good experience.”
Smartpay’s ability to offer a solution to take on-the-go payments sealed the deal for Adekemi. The side of exceptional customer service, and savings was just the cherry on top!
“I needed an EFTPOS machine that could keep up with our business. Whether it’s in the shop or at African markets or events, I needed to be able to collect payments on the go and Smartpay was able to offer that. But in particular, it was Libby’s exceptional support. Even with the tight deadlines that had to be met, she made it happen for me! It was this top-notch customer service and clear communication that was right on time. I instantly decided that Smartpay was for me,” said Adekemi.
As well as allowing her to take payments anywhere (thanks to an easy switch between Wi-Fi and SIM connectivity options on the machine) - be it at the markets or in her kitchen - Smartpay’s automatic surcharge on payWave and credit card payments takes the guesswork out of calculations and gives her customers a heads up.
“No need for any manual calculations from my side. Most customers don’t mind the surcharge and just tap their cards or phones. The others just insert or swipe their cards to avoid the surcharge. Either way, I am able to collect payments from my customers. I am really thankful to the helpful person in the Smartpay tech support team who set this up for me with patience and clarity. It was all done on the phone and super quick,” said a satisfied Adekemi.
“As I said earlier, I am always pressed for time so I’d rather not be fiddling with technology and buttons. The machine is easy to use and the service from Smartpay is great,” she said.
She heartily recommended Smartpay to other business owners. “I only ask one question to those using EFTPOS and not using Smartpay: Why not? I absolutely recommend Smartpay to everyone. There’s no other payment solution that offers what they offer and their customer service is the best,” said Adekemi.
“I would absolutely recommend Smartpay because they prioritise quick service which is the kind of support a business needs with a critical solution like payments.”
