Since its debut in 2014, YOYOSO has become a global retail sensation, with over 1,000 stores in 36 countries. Known for its stylish yet wallet-friendly finds, YOYOSO is the ultimate spot for fashion, home essentials and tech gadgets.
To keep up with their super-charged popularity in New Zealand, YOYOSO turned to Smartpay for their EFTPOS needs. With our POS integration and stellar customer service, we’ve ensured their payment process is as seamless as their product lineup.
We chatted with Andy & Dennis, the dynamic duo behind YOYOSO NZ, to see how Smartpay’s flexible EFTPOS solutions have helped them stay on trend and in control.
Andy and Dennis switched to Smartpay because they were fed up with the long waits and lacklustre support from their previous EFTPOS provider. With 13 outlets across New Zealand all needing prompt support for Wi-Fi connection changes, there was a lot to juggle.
With Smartpay’s 24/7 local experts on hand, YOYOSO gets lightning-fast support. Our technology gave them the freedom to handle Wi-Fi changes to communication methods in the palm of their hand (no calls needed!).
“With a Smartpay terminal, it’s just three simple steps to follow to switch the comms types. This makes it easier to train our staff as well as ensures we are able to do this independently when the need arises,” said Andy.
All YOYOSO NZ stores now tap into Smartpay EFTPOS terminals. Here’s what Andy and Dennis had to say about the switch:
“The process was too easy because Key Account Manager Libby was absolutely amazing. She gave me all the information I needed with patience and clarity.”
He continued, “With her assistance, I was able to work out the best phased approach to make the switch for all YOYOSO stores to Smartpay. She had the right advice and was accommodating and understanding of our situation and requirements.”
Dennis added, “There was clarity of price, timelines and easy-to-use machines that integrated with our [point of sale] POS of choice. Everything fell into place pretty easily and systematically, thanks to Libby and the Smartpay team.”
YOYOSO has been using the point of sale system Vend (now Lightspeed Retail) for various business operations since its launch in NZ.
“The POS integration with Vend was most important for our business.”
“I found the documentation from Smartpay so easy to follow that I was personally able to integrate the terminal with the point of sale system in a few easy steps,” said a very pleased Andy.
Switching to Smartpay has been a game-changer for YOYOSO’s checkout. Now, with seamless POS integration, transactions are a breeze – staff simply scan and swipe without missing a beat. The process eliminates manual errors and keeps the line moving faster than a clearance sale.
Each store is registered as a separate company and is a separate outlet in the POS system, so adding new locations or payment counters is as easy as restocking the shelves.
Andy and Dennis love what the integration does for their business. “The most important thing to us is multi-outlet management so we have a view into how our outlets are performing across the country.”
“What I love the most about Smartpay is the company culture – it is absolutely amazing! I have visited the head office many times and had several interactions with the staff who are always prompt, friendly and helpful,” said Andy.
He added, “The level of service we receive and the promptness we receive it with is impressive. It’s always easy to get in touch with someone quickly and receive the information or assistance we need. The team quickly understands our questions and is prompt with their resolutions.”
At Smartpay, we know that quick, top-notch assistance is a real game-changer for our customers. That’s why we roll out the red carpet 24/7, all year round, with our local in-house team ready to assist. We’re here to make sure you get the support you need, faster than you can say “checkout!”
“Smartpay’s large number of POS integrations is also a positive factor apart from the ease of setting up their terminals with your POS. The onboarding process is also super easy and the rates they provide are very lucrative especially for multi-outlet corporations like ourselves,” said Andy.
Clearly, YOYOSO thinks Smartpay is a swipe above the rest. You will too when you make the Smartpay switch.
“I would absolutely recommend Smartpay because they prioritise quick service which is the kind of support a business needs with a critical solution like payments.”
