Every decision on where to spend money can make a difference to your business. The services and partners you choose to invest in must have your back.
In-store payment solutions are the backbone of any brick-and-mortar business. That said, it’s a service you don’t want to spend too much time thinking about. You need to know that your payments will run smoothly and ‘make cents’ for your business and that your provider will ‘chip’ away at any support questions or concerns immediately.
That’s why at Smartpay, we put so much time and effort into offering a great, personalised customer experience. Our commitment to you goes beyond top-notch local support—we’re here to swipe away your challenges right from the get-go, and we’ve got your back when you need support.
Invest in a payment partner that works smarter, not harder.
The Smartpay Promise
“Our promise to our customers is to keep it simple and maintain focus on providing the best possible service and support.”
Smartpay is here to deliver innovative payment solutions that simplify EFTPOS and in-store payments for businesses like yours. As EFTPOS specialists, we’re all about powering up your payment game! Making sure your payments never miss a beat is our top priority.
Hands-on Customer Support
“Our Customer experience is at the heart of everything we do. It is what we purpose our people, our operations, and our whole business around. We’ve built a team of people and a strong culture around going above and beyond for our customers. It’s our why and our secret sauce.”
– Head of Service, Smartpay
Our teams understand that EFTPOS solutions are business-critical and time is precious when you need your payments up and running smoothly.
Unlike other payment providers, where you can be kept on hold for hours and transferred repeatedly, we offer swift support all year round. This is why we endeavour to answer all calls in under 2 minutes. This commitment to a speedy solution to any issue is also reflected in our first-call resolution rate of 80%—we resolve 8 out of 10 queries on the initial call.
24/7 Local Phone Support
You can reach our NZ-based customer support team over the phone 24/7, every day of the year. With Smartpay, customer support is always at the tip of your fingers. We take our customers’ experience seriously and are always happy to lend a helping hand – no answering machines, and your call is always answered by a support agent 24/7, 365 days a year.
Handy Online Guides
Our guides, created in-house by Smartpay payment specialists, are here for you to master our user-friendly payment terminals right off the bat.
A Network of Tips and Resources
We regularly publish blog posts and newsletters that provide handy tips and guides to help businesses succeed, even beyond the realm of EFTPOS. These include handy business tips, payment news, and articles on marketing trends.
We Tap Into Customer Feedback
Your feedback is our fuel. Every bit of customer input drives our ongoing innovations, and all our products and services are laser-focused on making payments, technology and service offerings simple for you.
We actively gather feedback from our 40,000+ business community to guide our service initiatives. Each year, we conduct a Customer Satisfaction Survey to learn what they love about Smartpay and what improvements they’d like to see.
Here are some of the services we pride ourselves on, tailored to solve pain points for our partners:
- Low Cost Tap & Pay: Our low-cost, in-store solution for contactless and credit card payments designed to help businesses save.
- Flexible rentals: Need to take payments for a limited time or special event? We got you covered with our short-term and seasonal rentals.
- Real-time updates: Customers can check out our service status page with live updates, allowing you to keep up with any service interruptions or issues. Plus, incident emails to keep you informed on any disruptions to normal service
- In-house legends: All of our team is in-house, meaning the Smartpay team is more in tune with the needs of Kiwi businesses and more agile to take on customer feedback to create tailored innovations.
- Fast and free gear replacement: If your EFTPOS machine acts up and we can’t fix it over the phone, we’ll send you a free replacement in no time.
See what our customers have to say about Smartpays supercharged service:
Josh – Coastline Vapes
“Every question and every time I needed help she was there to guide me through the process which made me realise I was with the right people.”
Vivien – GM Physiotherapy
“I must commend your professionalism and patience and understanding! It’s been a real pleasure being looked after by you.”
Zaffar – TSB Living
“Thanks for the super awesome customer service again. Will be in touch accordingly and will open another branch next year.”
Anne Lawson
“Above and beyond the call of duty and I am truly grateful for everybody’s assistance.”
What Makes Smartpay Lead the Charge
Here’s why Smartpay stands out from the rest, hands down.
Range of In-store Payment Solutions
Our in-store payment solutions deliver on our promise to keep your payments as simple as possible so you can focus on tapping into growth. With low fees on contactless and credit card transactions and options for free monthly rentals, grab savings for your business.
Say Yes to Innovative Technology
Experience Smartpay’s cutting-edge technology with reliable payments, innovative payment features, portable security and relentless testing for continuous improvement. Stand out from your competitors by working with an innovative technology partner.
Regular Remote Updates
Our payment terminals are remotely updated to keep up with compliance standards and any value-adding updates straight from our payment specialists, with minimal disruption to your business.
User Friendly
Plug and play set-up so you can start receiving payments instantly. Plus, an intuitive and easy-to-use payment machine that you and your staff will love.
Always Connected
Our Smartpay terminals connect via Wi-Fi and/or a free, built-in 4G mobile SIM card, keeping you connected when you need it most.
We Make Staff Training Easy
We pride ourselves on making our technology easy to use for your staff, for straightforward onboarding. Wave goodbye to learning curves and frustrated staff and say hello to hassle-free payments!
Payment Specialists Making You the Winner of Every Transaction
Our approach is centred around being specialists who deliver inventive in-store payment and EFTPOS solutions, getting it right the first time and ensuring you get the personalised service you deserve. Our onboarding process is quick and easy, so getting started with us is hassle-free.
Our team is hands-on, walking you through the entire process, so it’s effortless to make the switch to Smartpay as your EFTPOS provider. When it comes to helping our wonderful customers, we know that keeping things super simple is key. If you succeed, we succeed!
If you haven’t made the switch to Smartpay yet, now’s the time to cash in on our unmatched dedication—from product design to real-time customer support.Once you experience the top-tier support Smartpay delivers, you’ll truly understand the priceless value it brings to your business.
