Is your terminal not transacting? You can perform some basic troubleshooting yourself to try and fix an error if the terminal is not working.
Turn It Off and Turn It On Again
Perform this as the first and last step allowing the terminal to identify/report any issues and to pick up any changes that you have made. Hold the Red ‘Cancel’ button until the machine turns off, then hold the button until the machine turns on.
Check If The Built-In Printer is Jammed
If your built-in printer is jammed, this can affect the transactional capability of the terminal.
Check that the paper roll has been put in correctly and is facing up the right way, and make sure the printer cover is closed. Sometimes, the paper rolls can be jammed, preventing the terminal from processing.
Do You Have A Working Internet Connection?
Your EFTPOS terminal requires a working internet connection to process transactions.
If you are using a SIM card on your terminal, check if your area has a working network connection by looking for network outages on the service provider’s website.
If you are using Wi-Fi or a Base ethernet connection, you can also check other devices, such as mobile phones and laptops to see if they can connect to the internet.
If you are experiencing difficulty with connecting to the internet, give your internet service provider (ISP) a call.
If there is a working internet connection, check if the terminal is connecting to the internet.
To check if your terminal is connecting to the internet.
Press ALPHA and select MANUAL LOGON.
There are various ways to identify if the terminal is connected to the Internet. For example, if the receipt prints with a declined message, then your terminal cannot connect to the Internet. If it shows a “transmission error,” that may also mean it’s not connecting.
Also, try restarting the modem/internet router as part of basic internet troubleshooting.
If you have a working internet connection, but still cannot make a transaction, give our technical support team a call on 0800 476 278
Battery Troubleshooting
If the terminal isn’t charging or switching on, switch the machine off, remove from the charger, try starting it a few times, place it back on the charger, it should show the battery icon, in 20 mins, turn on the terminal if it hasn’t turned itself on.
Just a reminder, that our team is always at hand to help if you need it. Simply call us on 0800 476 278, anytime of the day.
