Troubleshooting Connection Types

EFTPOS payments require an internet connection. If you are using an Ethernet or Wi-Fi solution, check that your other devices can connect.

If you are using a mobile EFTPOS solution with a SIM card connection, check the network provider (One NZ) is not having an outage.

Here are some additional steps you can take depending on your connection type and device model.

IP (Ethernet) Connection

For IP Connection – Wired Type Terminals (S80 & S800, Standalone or with S300 PIN pad, & S920 With Comms base stations):

  • Is your Internet connection working?
  • Check that the Ethernet cable is in the LAN/RS232B Port on the back of the terminal or on the top of the base station
  • Check that the LAN port light on the modem/router to which the terminal’s port is connected is illuminated.
  • Turn the terminal back on, wait for the boot to complete, and perform a Log-On (Menu, Alpha, Log-on)
  • If still not successful, reboot the modem/router (turn off then on, and wait for Internet light to show activity) – then perform a log-on
  • Restart the Terminal, wait for boot to complete, and perform a Log-On (Alpha, Log-on)

For GPRS/3G Type Terminals (S920 SIM Terminals)

  • Turn the terminal off, and turn it back on again.
  • Once it has completed its start-up, check there is a Signal Icon, and there is at least 1 bar of signal on the top of the screen
  • Perform a manual Log-on – Alpha, Log-on
  • If there is no signal, perform the following:
    • Disconnect the terminal from the charger
    • Remove the back cover and battery.
    • Ensure the SIM is in the left-hand slot. Carefully remove the SIM card by sliding the door down to unlatch it —swing the door up and slide the SIM out
    • Clean the SIM card with a dry cloth
    • Re-install the SIM card into the door, paying attention to the orientation – Swing the door closed, then carefully press down, and slide up, to latch the door closed
    • Re-install the battery and turn the terminal on
  • Once it has completed its start-up, check there is a signal icon and there is at least 1 bar of signal on the top of the screen
  • Perform a Manual Log on – Alpha, Log-on

Wireless Wi-Fi

For Wi-Fi Type Terminals (S920 WIFI Only)

  • Check that the terminal is not out of Wi-Fi range – at least 1 – 2 bars of Wi-Fi signal should be displayed
  • Check the Wi-Fi icon (top left) is “White” (same brightness as the battery icon)
  • If it is, perform a manual log-on – Alpha, Log-on
  • If the terminal is connected to a smartphone Hotspot, ensure that the data is enabled, that the data plan has credit, and the data plan that includes Hotspot use
  • Turn the terminal off, and turn it back on again
  • During the startup cycle, the terminal will attempt to connect to Wi-Fi. If it fails, try reconfiguring Wi-Fi
  • The terminal may connect to the Wi-Fi but not get an Internet connection, please restart the modem or hotspot

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