Running a small-to-medium-sized business in New Zealand? Take payments into your hands and nail the perfect EFTPOS solution. Think fast, secure transactions that keep your customers happy, with a dedicated support team you can rely on 24/7.
Assessing the EFTPOS Market in New Zealand
With cash transactions decreasing and nearly 9 in 10 Kiwis preferring card or electronic payments, EFTPOS payments are invaluable for businesses wanting fast, reliable payments. No fussy cash handling; instant transaction approvals and in-depth data insights make EFTPOS an indispensable tool for business growth.
In today’s market, alternative payment options such as digital wallets, contactless payments and BNPL (Buy Now, Pay Later) services are also on the rise. For instance, 15% of New Zealanders now use digital wallets like Apple Pay and Google Pay as their primary payment method, up from 10% in 2022.
According to Payment NZ’s Consumer Research 2024 report, cards remain the preferred payment option in New Zealand. However, there are more available options than ever, and consumer expectations are shifting in response.
The shift towards multiple payment options indicates that future-proofing your business is more important than ever. Having a flexible and efficient EFTPOS partner on top of the latest software and technology can help drive cash flow, revenue and overall customer experience far into the future.
Choosing the Right EFTPOS Supplier
With so many options, partnering with the right EFTPOS supplier for your business is all about research.
Find an EFTPOS provider that aligns with your specific business needs, and together, set up a slick and easy payment solution that you can rely on for years to come.
So, what is the best approach when choosing a supplier? Consider the following factors:
- Costs – EFTPOS costs should be transparent and upfront. Your provider should provide clear, step-by-step guidance on the costs of accepting various payment methods, with no hidden fees or charges. Third-party costs, including payment network and merchant service fees, should also be considered.
- Contract terms – Do you need EFTPOS for long-term or short-term periods, such as days, weeks or months? Identify your business needs and search for a provider that offers contract options for your EFTPOS hire. No matter what stage you start your EFTPOS journey, clear contract terms mean you can adapt and scale your business as it grows.
- Reliability – Seek providers that offer various connectivity options. These include a Mobile SIM card (check if data is included), Wi-Fi and Plug-in (LAN). Multiple connectivity options mean backup solutions are ready to go if one of these methods becomes unavailable.
- Customer Support – Great service means 24/7 support, 365 days a year, from a local team of experts so you can focus on business. Look for quick, reliable customer service that can swiftly replace machines if the technical support team cannot resolve your issue on the phone.
- Technology – Ensure your EFTPOS machines are kept secure with regular software updates that comply with industry regulations. Ideally, this is done remotely and without disrupting daily business transactions.
Why Smartpay is the Most Preferred Payment Provider in NZ
According to a survey of NZ merchants, Smartpay is the country’s most preferred payment provider, ahead of big banks like ANZ, BNZ and ASB (Smartpay SME research, completed by an independent party, November 2023).
This ties in with our customer-first philosophy. We’ve been known for our reliable solutions and best-in-class service for over 20 years. Our customer satisfaction score is a positive 52 – the highest for a payments provider in New Zealand – and we have a 4.2 Google rating based on hundreds of happy reviews.
With our simple, fuss-free payment solutions and dedicated 24/7 Kiwi support team, any business owner can see why!
How We Stand Out From Other EFTPOS Suppliers
As a local Kiwi business, Smartpay supports over 40,000 businesses across New Zealand and Australia with 56,000+ EFTPOS machines. With the latest in-house tech and 24/7 support, you’re in safe hands.
Keep your EFTPOS terminals online with local expertise and decades of industry experience anytime, anywhere!
Service & Support
Experience 24/7 local phone support with NZ-based EFTPOS specialists 365 days a year. We endeavour to answer all calls in under 2 minutes. This commitment to a speedy solution to any issue is also reflected in our first-call resolution rate of 80%—we resolve 8 out of 10 queries on the initial call.
We understand that simple, fast and hands-on service makes all the difference, which is why over 40,000 merchants continue to choose Smartpay as their preferred provider.
Payment Experience
We’ve been helping Aussie and Kiwi businesses with EFTPOS solutions for over 20 years. Since Day 1, we have worked hand-in-hand with our customers to deliver cost-saving payment solutions tailored to every business.
With more than 56,000 terminals across Australia and New Zealand tapping away, you can rely on Smartpay for simple, seamless payments.
In-House Tech
Work directly with EFTPOS experts, with no middlemen involved. We develop our own software and service our own terminals for flexible efficiency. From contactless payments to POS integrations with leading providers, our machines offer core features enjoyed by business owners all over New Zealand.
We understand that no two businesses are exactly alike. This is why we’ve developed a range of easily customisable value add-ons that tailor your payment solution to your unique business needs. See our machine features here to get the most from your payment solution today.
Local Kiwi Heritage
Charge up your payment solution with an EFTPOS provider that gets you. Unlike other suppliers, Smartpay is 100% Kiwi born and bred. Our 24/7 phone support team is locally based in Auckland, with regional support available in person in other areas.
We’re proud of our Kiwi heritage and passionate about helping you succeed as the largest independently owned and operated EFTPOS supplier in New Zealand!
Getting Started with Smartpay as Your Dedicated EFTPOS Supplier
Take business into your own hands with Smartpay’s simple, seamless payment solutions. Get started anytime, anywhere with our easy signup process and plug-and-play EFTPOS machines. Ready to use straight from the box, so your payments get rolling ASAP.
Step 1: Choose Your EFTPOS Solution
Firstly, you’ll want to determine exactly what your business needs from an EFTPOS solution. For example, do you need to take payments on the go or create a sleek in-store setup?
If flexibility is important for your business, Smartpay’s Mobile EFTPOS could be the model for you. A wireless EFTPOS terminal equipped with a mobile SIM (with unlimited data), broadban, and Wi-Fi connectivity can take you to new horizons with pop-up events, market stalls and more.
Alternatively, use the same versatile terminal as a reliable and stylish Countertop EFTPOS terminal. Connect with an Ethernet (LAN) cable for fast, stable connection and seamless EFTPOS transactions you can rely on.
Smartpay can provide tailored mobile or countertop EFTPOS solutions to suit your needs, whether you require portable EFTPOS machines or an integrated EFTPOS product.
Step 2: Submit an Application
Once you pin down your perfect payment solution, the team at Smartpay is here to help you get your EFTPOS machine up and running.
Complete our simple online form, and our Payment Specialists will give you a call to walk you through a quick application. Keeping things as easy as 1, 2, 3!
Step 3: Talk to a Smartpay EFTPOS Supplier
When your online application is complete, a Payment Specialist will guide you through a brief over-the-phone application. They’ll also let you know any necessary documentation and approval processes to get rolling.
If you have questions, this is the perfect time to discuss your business needs with our specialists in real-time. We provide personalised suggestions and options, so your EFTPOS solution pays off big time.
Once approved, we’ll deliver the terminal straight to your door! This simple process can take as little as a week to complete.
Step 4: Receive Your EFTPOS Machine and Start Taking Payments
Receive your Smartpay EFTPOS machine, and you’ll be ready to go! Our user-friendly terminals are designed as plug & play, meaning you can take payments from the get-go.
Accept a variety of payment methods depending on your business and customer requirements keeping your business flexible to customer demand.
Of course, if you would like more guidance or experience any issues, you can easily reach our local Kiwi service team on 0800 476 278 for 24/7 support.
Don’t Hesitate: Sign Up with the Best EFTPOS Terminal Suppliers in NZ
You can count on a hands-on EFTPOS provider that champions your business with dedicated, custom payment solutions that suit your unique needs.
At Smartpay, we proudly work with businesses to make EFTPOS payments quick and simple. From user-friendly, plug & play terminals to 24/7 local support, we take the hassle out of transactions so you can score big.
Wave goodbye to long service wait times and fussy tech struggles with our dedicated payment specialists, who are always on hand to help.
Get Started with Smartpay to experience New Zealand’s top merchant-preferred EFTPOS supplier today.