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Smartpay Customer Reviews

Discover why over 35,000 businesses choose Smartpay to be their preferred payments partner. 

See why Smartpay is New Zealand's best choice for business EFTPOS

Smartpay is your trusted payment solutions provider with a proud history of serving over 35,000 businesses. With years of experience delivering cutting-edge payment technology, we’re a preferred payments partner for businesses in Australia and New Zealand.

Our mission is to simplify payments and empower businesses like yours with efficient, secure and reliable payment solutions. We’ve partnered with businesses of all sizes, from local boutiques to thriving franchises, helping them save on EFTPOS fees. Our fleet is over 48,000 terminals and counting. 

Join thousands of businesses who’ve made the switch to Smartpay. Explore our solutions and customer reviews to discover why we’re best-in-class at providing EFTPOS solutions.

What our customers have to say

Great
4.2
Based on 162 reviews
christainson W.
christainson W.
Got a call from the TL today regarding the service, it was so nice to see the prompt response to help customers with any grievances.Had a very bad experience Monday night, usually Smartpay does above exceptional service but this time I came across a rep who did not want to help but kept telling what things they can't support. I worked in tech support, and there is something called probing. You ask questions like what is not working instead of shutting off your customer saying, we don't support that.Otherwise Smartpay is always so good.
Sam A.
Sam A.
So far so good! Joshua Cammock was very organised and had excellent communication skills. Kept me informed and explained how it all works in great detail. Highly recommended 🤙
Christainson W.
Christainson W.
Smartpay guys are really good, they have excellent customer skills, and they know how to respect their customer. I spoke to Pam L, an agent who assisted me to get my Eftpos machines, she was absolutely amazing, she followed through patiently till the end and was so gracious with all the queries and doubts. She is certainly someone who has a great heart and attitude.Also when I reached outside the hours of pickup, the other agent actually came out of the office and waited for me to handed over the device to me... "that just blew me off", do you really need to do that guys!Thank you so so very much!Chris WelslyChai Wala Bhai
Aurelia Sierra P.
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Newtown Union Health S.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Bodywise Natural H.
Bodywise Natural H.
Great service and always very helpful.
Tze Wei Daniel T.
Tze Wei Daniel T.
Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.
Montrose Cafe B.
Montrose Cafe B.
Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys
Glam nails &.
Glam nails &.
Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best
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Learn more about how Smartpay helps businesses like yours

Bangkok Ice cream shop owner receiving payment on EFTPOS machine

Bangkok Rolled Ice Cream

Located on Auckland's vibrant K' Road, Bangkok Ice Cream is the go-to dessert spot for a sweet and unique treat. Check out how they churn out delicious desserts and use Smartpay's integrated EFTPOS solution to collect payments from customers.

Foodtogether-3

Foodtoger Aotearoa

Smartpay empowers Foodtogether's mission to bring communities together through accessible, fresh food. With user-friendly EFTPOS solutions and exceptional support, we're proud to help Foodtogether create better, more nourished communities

shop front for YOYOSO

YOYOSO New Zealand

YOYOSO is one of NZ's most popular fashion, accessories and gift shop with a carefully curated range of chic and unique products. Read more about how they use Smartpay terminals

Why choose Smartpay?

At Smartpay, we understand the unique situations businesses face, that’s why we provide you with choice. We offer a range of EFTPOS solutions, with our local specialist team available around the clock to support you, every day of the year. Nice!

When it comes to EFTPOS solutions for businesses, Smartpay leads the way as a provider of choice. Here are some of the things our customers love us for:

Tailored EFTPOS solutions

You’re in control. Our Payment Specialists will create an EFTPOS solution that’s just right for your business.

Customise your EFTPOS machine​​

Enjoy add-on payment features and select POS integrations free of charge.​

24/7 local specialist support

Round the clock support from our friendly team of local experts based in New Zealand.​

User friendly technology

Plug & play EFTPOS machines make set-up and troubleshooting a breeze.​

Who uses Smartpay?

Our solutions are loved by businesses of all sizes and industries across New Zealand. With cost savings to reinvest, improved cash flow and simple end of month reconciliation, it’s easy to see why we are the EFTPOS solution of choice. 

Hospitality

The EFTPOS solution for cafés, bars, pubs or restaurants – it’s all part of the service. Features include:

Hair & Beauty

The EFTPOS solution a cut above the rest for spas, salons, nail bars and hairdressers/barbers. Features include:

Retail

A size and style that suits your business. Features include:

Trades

EFTPOS that works as hard as you do. Features include:

EFTPOS machine with card inserted

Schools & Charities

EFTPOS that earns high marks. Features include:

Taxis & Transport

EFTPOS that works as hard as you do. Features include:

Man paying for taxi

Exclusive offer: Get 12 months FREE EFTPOS rental

Get the first 12 months of EFTPOS Rental free*. Simply ask us to apply this deal when you sign up for a 36-month EFTPOS rental contract with Smartpay.
Applicable to new Smartpay customers.

*Terms & Conditions apply.

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.