Mohamed brought a taste of Thailand to New Zealand with Bangkok Rolled Ice Cream in Auckland, and New Zealanders were instantly hooked! But when his previous EFTPOS provider wasn’t as sweet as candy, he decided he needed an EFTPOS solution that was as innovative as his desserts.
That’s where we came in. Mohamed switched to Smartpay to experience deliciously quick and friendly customer service, and a smooth point of sale, making payments as sweet as his treats!
We caught up with Mohamed to learn more about how Smartpay transformed his payment solution from a hassle into a treat.
Being new to EFTPOS, Mohamed just went with the first EFTPOS provider he found online.
“When I started my business, I didn’t know much about EFTPOS and how it works in New Zealand,” said Mohamed.
“It didn’t fully occur to me to shop around as they seemed fairly forthright and knowledgeable about EFTPOS and didn’t quite bring up the importance of the service element behind the payment solution,” he said.
Mohamed signed up for a contract that locked him in for four years – leaving him in a sticky situation.
“Not only were they expensive on their monthly rental, but the lack of service and support was also appalling,” according to Mohamed. He also recounted spending hours on the phone trying to get hold of their technical support and was charged additional fees every time assistance was provided. Once his contract ended, Mohamed decided to shop around for other EFTPOS providers.
“When looking for alternatives, I asked one of my friends who recommended Smartpay to me,” said Mohamed. He was drawn in by Smartpay's offer of 12 months of free EFTPOS rental for new customers. Mohamed knew that he wanted POS integration with his EFTPOS, and Smartpay pulled through.
“When I spoke to the rep at Smartpay, they explained the whole process to me clearly and I wasn’t quoted any extra charges for the POS integration, unlike other EFTPOS providers,” he said. This sealed the deal for him.
After signing up, our technicians exceeded expectations, tackling initial challenges with his older till system. They coordinated seamlessly with the POS company. The customer service was the cherry on top.
Mohamed said of the experience: “No one asked me for extra money. The team took an impressive amount of ownership of the situation and coordinated with internal and external parties until they got the system going!”
He added, “Really great service, no hidden charges and most of all, they even helped me avoid additional fees that my ISP was wanting to charge us. Thanks guys!”
Mohamed raved about how easy it was to dessert his payment worries with Smartpay.
“The sales rep took their time to simplify the process of getting EFTPOS with Smartpay, and I was impressed at how easy it was to make the switch.”
He signed the contract at 4pm, and the EFTPOS machine arrived the next day — now that’s a fast serve for smooth payments!
“After calling the service team to help me logon, the Smartpay crew were on the job getting the terminal integrated with my POS system and after a bit of effective communication and coordination, I was ready to go,” said Mohamed.
Our POS integration turned the payment game into a real treat for Mohamed! With Smartpay, your EFTPOS machine seamlessly syncs with your POS system, making transactions as smooth as a scoop of rolled ice cream.
“The integration with my POS of choice was the most important feature for me as it makes transactions easier and quicker for my business and I am able to serve customers more efficiently.”
“The EFTPOS terminal configuration is also very useful for me to take payments quickly from customers without the need to pass on the terminal to them every time.”
Mohamed’s staff can skip the manual payment hassles and avoid those sticky errors during rush hours. This speedy, error-free setup not only keeps lines moving but also makes end-of-day reconciliation a breeze.
It’s a sweet setup that helps Mohamed serve up fresh, quality ice cream with a side of efficiency.
We’re committed to whipping up the best customer service in town.
“I would say the number one most important and pleasing thing for me is the customer service I received. I am absolutely impressed with the way Smartpay has delivered their payment solution for my business,” said Mohamed.
He added, “I am also very happy with the competitive pricing and the fact that the terminal works seamlessly with my POS and has had no downtime or technical issues so far which is something I have really struggled with in the past. I am very happy with Smartpay.”
We asked Mohamed what his advice would be to other businesses needing a new payment solution. Here’s what he said:
“I would tell them to just choose Smartpay without thinking about it too much or wasting your time with other options. There is no need to shop around when you have an amazing EFTPOS provider that can provide you with a great product, customer service and competitive prices. I will surely be recommending Smartpay EFTPOS to all my friends who are business owners.”
Make the Smartpay switch and experience unmatched simplicity and service to tap into sweet, sweet success like Mohamed.
