How can I return a terminal?

If you wish to return a terminal (replacement or cancellation) please

1. Call our Contact Centre, on 0800 476 278 and request a Return Courier Label (RCL).

1a. If it is a replacement terminal, you should have an RCL in the box. Use this one.

2. An RCL should take a day or 2 to arrive.

3. Please put the terminal in the original box, or a similar one to keep it protected (any damage will be your accountability).

4. Put the box in the RCL and courier this back to our office address.