It pays to treat your EFTPOS solution like your star player. Every day, it hustles for you, offering easy payment options to customers and ensuring your hard-earned revenue is secure. But are you seeing its true potential?
Work smarter, not harder with these five handy tips on getting the most out of your EFTPOS and in-store payment setup.
1. Count On Your EFTPOS Providers
Your EFTPOS solution can be made up of multiple providers working together. Pay close attention to who is involved in your payment process.
Consider your EFTPOS providers:
- Who are they?
- How many parties are currently involved?
- How long does it take to set up each provider?
- What fees are you paying to them?
From terminal rental providers to banks and merchant schemes—there can be many steps involved to get an EFTPOS solution for businesses.
This is where choosing a provider with different EFTPOS solutions comes in handy. Depending on how you like to accept payments at your business, Smartpay has a solution designed for you. Bundled with savings, dedicated EFTPOS experts and best-in-class service, our solutions means you can focus on taking your business to new horizons!
2. Pin Down a Reliable EFTPOS Machine
Accepting card payments has become a necessity in New Zealand. Don’t lose out with a “cash only” solution.
Keep your business charged up with an EFTPOS machine that’s ready to accept different payment methods. You need an easy-to-use machine with long-lasting battery life that makes your life simple. You should be able to depend on your EFTPOS machine like any staff member, so think about what sorts of features and add-ons might matter to you—whether it’s integrating to your POS or having a built-in receipt printer. Finding the right solution can “make cents” (and save dollars) for your business!
Our Smartpay EFTPOS terminals work as hard as you do:
- Long battery life
- POS integration, card-not-present (MOTO) capabilities and other add-on EFTPOS features
- 24/7 local support
3. Forge a Strong EFTPOS Connection
To keep your terminal tapping away, you need a connection as dependable as your favourite barista and as strong as your favourite coffee. Wired internet, wireless (Wi-Fi) or mobile (GPRS) are the go-to options for modern EFTPOS terminals, ensuring you’re always able to make business happen.
When choosing your terminal, consider your business setup and available connections on hand. It’s smart to have a backup plan in place.
- Wi-Fi terminal: Make sure your signal covers the whole shop.
- Countertop terminal: Ensure your ethernet/LAN cable can stretch to where it’s needed most.
- Back-up mobile SIM: Your mobile hotspot can save the day, keeping payments flowing like a perfectly pulled espresso.
Stay ahead of the game by maintaining a stable internet connection first. Planning ahead can prevent any of those awkward moments.
Our Smartpay terminals quickly connect to Wi-Fi and come with a free, built-in 4G mobile SIM card so you’re always connected!
4. Chip Away at EFTPOS Training – It Pays Off Big!
Many businesses, especially smaller ones, forget to train staff on how to use their in-store payment terminal. We get it, it’s easily missed.
But, teaching your team to handle transactions like pros can easily prevent and fix issues. It saves time and resources, keeping your business running smoothly with minimal fuss. It also keeps your team and customers happy. Because let’s face it, who likes fuss?
Choose an EFTPOS solution with a simple setup and clear instructions. Use their user guides for your internal training to work even smarter. Make sure they are aware of what a risky or potentially fraudulent transaction might look like to minimise your business risk.
With Smartpay, your EFTPOS machine is super simple. With a “plug and play” setup and help at hand with user guides and website resources, we know how to make staff training easy.
For bigger problems, it’s key to know when to call in the experts. Make sure you’re in good hands with a trusty EFTPOS provider with 24/7 support. This way, your team is never left in a jam.
5. Prioritise an EFTPOS Support Team that’s Just a Call Away
Whether your business starts at the crack of dawn or burns the midnight oil, having an EFTPOS support team on speed dial is handy.
Check the team’s availability and see if they’re ready to serve whenever you need them. Also, find out if they’re local champs or far-flung heroes. Local teams can offer better service hours, insider knowledge and customised support to fit your business.
Payment pros like Smartpay know the value of having local support. Local help means expert tech advice and tailored guidance that fits your business hand in glove.
Smartpay’s support team in New Zealand is at hand 24/7, 365 days a year. From tech hotlines to online help, you get dedicated support whenever you need it.
Master an Easy EFTPOS Solution Checklist
Is your business making the most of your EFTPOS game? Here’s a quick checklist to ensure you’re hitting it out of the park:
- Expert Providers: Is your EFTPOS provider well-established, local and with a nationwide presence and 24/7 support?
- Rock-solid Reliability: Does your EFTPOS solution have features that match your unique business needs?
- Top-notch Security: Does your EFTPOS provider ensure that secure and safe transactions are priority number one?
- Skillful Training: Is your team operating like EFTPOS pros, ready to handle any curveballs?
- Local Legends: Does your EFTPOS support team have local heroes ready to save the day?
Score big on each of these to level up your business game and keep the wins rolling in!
