Help Centre

At Smartpay we’re here to help make payments easy. Check out our Help Centre for common questions. If you can’t find the answer to a technical query, please call our 24/7 technical help desk on 0800 476 278. For general customer service, call us during business hours.

Troubleshooting

Troubleshooting
EFTPOS Maintenance
Terminal Security
Glossary

User Guides

Mobile Solutions
Integrated Solutions
Countertop Solutions
Alipay & WeChat Pay
Till2Go

Product Information

Smartlink Lite
SmartConnect
Till2Go
MOTO
Alipay/WeChat Pay

Account Queries

Phone Customer Support
Email Customer Support
FAQs

Technical Helpdesk Tools

Remote Support for Integrated EFTPOS
Verify Ports

Handy Tips

Top Troubleshooting Tips
Offline Mode
Switch on customer receipts
Hotspotting on a Wi-Fi Terminal
Charging your S920

Thanks!

CALL SALES 0800 004 905

CALL SUPPORT 0800 476 278

Thanks!

Request a quote today or call 0800 004 905 to speak with a sales specialist

Existing customer looking for help or support? Contact our Customer Service team

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What EFTPOS term do you require?*
- New long term EFTPOS solution (more than 6 months)
- Short term or seasonal EFTPOS rental (less than 6 months)
How can we help?
How can we help? (old)
- New long term EFTPOS solution
- Short term EFTPOS rental (less than 3 months)
- Technical support (existing customer)
- Account enquiry (existing customer)
- Transferring an EFTPOS contract
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Round Robin
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