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New Business Assurance

Select the best EFTPOS payment solution for your new business without worrying about a possible change in circumstances

New Business Assurance from Smartpay

At Smartpay, we understand that starting up a new business is a big investment. To help make this time easier, we offer new business owners the opportunity to take up the New Business Assurance programme.

You can choose your payment solution with certainty and confidence knowing that should things not work out as planned for your new business, you won’t have to worry about the remaining debt on your EFTPOS contract. 
S920 EFTPOS machine with Smartpay logo

Making payments easy with New Business Assurance

Mitigate some of the risk

If business does not work out as planned, you can be rest assured that you can exit your EFTPOS contract without owing the pending amount

Beverage Break Cafe Cheerful Coffee Discussion Concept

Choose with confidence

Covered for 36 months, should you discontinue trading, you can send your terminal back with no penalties or affect on your credit record

Easy to claim

Get in touch and complete a copy of either our Statutory Declaration or provide written proof and send back the EFTPOS terminal

Why get New Business Assurance?

Start with confidence

Get an EFTPOS solution without worrying about the contract duration

Cost-effective solution

An affordable solution for new businesses. Costing only $9.95 (+GST) a month.

Covers all your Smartpay terminals

There are no limits to the number of terminals covered for the one business

36 month cover duration

Give yourself a 36 month cover while your new business settles in

Short term EFTPOS machine hire S920 terminal

How to get New Business Assurance?

To qualify for New Business Assurance, you must be a new business that has not had EFTPOS before and are leasing your EFTPOS terminal from Smartpay for a period of 36 months or longer. 

You can enquire with us here our just ask our payment specialists to include this value add in our service contract with your business. 


Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine


Take payments on the go with a sleek and versatile mobile EFTPOS terminal


Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.


What our customers have to say

Based on 162 reviews
christainson W.
christainson W.
Got a call from the TL today regarding the service, it was so nice to see the prompt response to help customers with any grievances.Had a very bad experience Monday night, usually Smartpay does above exceptional service but this time I came across a rep who did not want to help but kept telling what things they can't support. I worked in tech support, and there is something called probing. You ask questions like what is not working instead of shutting off your customer saying, we don't support that.Otherwise Smartpay is always so good.
Sam A.
Sam A.
So far so good! Joshua Cammock was very organised and had excellent communication skills. Kept me informed and explained how it all works in great detail. Highly recommended 🤙
Christainson W.
Christainson W.
Smartpay guys are really good, they have excellent customer skills, and they know how to respect their customer. I spoke to Pam L, an agent who assisted me to get my Eftpos machines, she was absolutely amazing, she followed through patiently till the end and was so gracious with all the queries and doubts. She is certainly someone who has a great heart and attitude.Also when I reached outside the hours of pickup, the other agent actually came out of the office and waited for me to handed over the device to me... "that just blew me off", do you really need to do that guys!Thank you so so very much!Chris WelslyChai Wala Bhai
Aurelia Sierra P.
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Newtown Union Health S.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Bodywise Natural H.
Bodywise Natural H.
Great service and always very helpful.
Tze Wei Daniel T.
Tze Wei Daniel T.
Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.
Montrose Cafe B.
Montrose Cafe B.
Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys
Glam nails &.
Glam nails &.
Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best

Frequently Asked Questions

If you lease EFTPOS from Smartpay for your business and for some reason your business doesn’t work out as you expected and is forced to close, you can send your terminal back with no penalties, no more contract to pay and no credit record.

This assurance covers your initial contract term (minimum of 12 months). If your business closes simply fill out the statutory declaration form, provide one months notice and you can send back the terminal with no questions asked and no more payments to make. It’s that simple.

New Business Assurance is available to new Smartpay customers that sign up for a minimum 12 month EFTPOS lease and is valid for the length of the contract term.

By using the “Shift Total” option, you can get a printed record of the transactions that have incurred a surcharge and what this amount is for each transaction. We recommend that you print these off daily or weekly to keep track of this. The “Shift Totals” reports on credit card (insert/swipe) and Contactless surcharges separately.

Credit card surcharging is applicable on payments made on Visa, Mastercard, UnionPay AMEX, Diner and JCB cards. If the customer inserts/swipes their credit card and chooses the “credit” option, the programmed surcharge will apply.

Contactless surcharging is applicable on payments with any NFC enabled card or device. The card is not inserted or swiped in the terminal and, if the transaction is below $200 a PIN is not required for authorisation of the payment. These include all cards and devices with payWave (Visa), Tap & Go (Mastercard), Apple Pay and Google Pay.

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.