Continue accepting payments smoothly with a spare EFTPOS terminal located at your place of business. A cost-effective backup solution to have your EFTPOS up and running in minutes
An immediate swap-out solution
Hotswap is a backup EFTPOS terminal located at your place of business. It is ready-to-use and one phone call to us can get this terminal activated in minutes.
Should your original terminal get damaged or faulty, Hotswap is an immediate solution to carry on taking payments seamlessly.
This EFTPOS terminal has the same features as your original terminal so you can be assured that your ability to take payments and your user experience will continue without a hitch.
Making payments easy with Hotswap
Ensure payment continuity
Don't let a faulty or damaged EFTPOS terminal come in the way of accepting customer payments
Get the same user experience
Have the same ease of use as your previous EFTPOS terminal with all the same features and value adds
Cost-effective and easy to setup
Simply call us to activate the Hotswap in minutes. We will work on getting your original terminal fixed in the meanwhile
Why get a Hotswap EFTPOS?
Instant backup
An instant replacement terminal while your original terminal gets fixed
Be stress free
Quick and easy to activate. Can be done 24/7 with one call to us
Never miss an EFTPOS payment again
No need to fiddle with cash or bank transfers if your terminal goes down
Same convenient operation
Hotswap EFTPOS is already configured like your original terminal so will be the same to use
How to get Hotswap EFTPOS
Hotswap is available as an add-on subscription service to your current EFTPOS contract with us.
When you sign up for a Hotswap, you will receive a pre-configured EFTPOS terminal with an inserted SIM card so it can connect to a GPRS network. The user guide has all the information you need to get started and for contacting us.
We offer an affordable monthly rental for a Hotswap terminal. The cost of each Hotswap subscription reduces by $5 with every additional EFTPOS terminal you lease per site. If you lease 5 EFTPOS terminals from us, your Hotswap subscription is essentially free of charge.
Learn more about our EFTPOS solutions
Mobile EFTPOS
Take payments on the go with a sleek and versatile mobile EFTPOS terminal
Countertop EFTPOS
Your stylish and reliable companion for taking payments in-store
Short term rentals
Need EFTPOS for a limited time? Check out our flexible short term rental plans
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Flexible solutions
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Zdenija S.
1700442798
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend... smartpay to anyone!read more
Bridie M.
1699327957
Xevithirus was absolutely fantastic to deal with. Super knowledgeable and helpful, made everything run smoothly, job was done very quickly. Highly recommended. Thank you.
Katie F.
1697670285
100% genuine and trustworthy, as a new business owner they have helped me in every way possible to make sure that it works out with my business requirements.
Pizza G.
1697068949
We, on behalf of Probasee Bengalee Association of NZ, have hired EFTPOS machine from Smartpay a couple of times in the last few year for a couple of our events. Xev has been instrumental with... required support both these times. He had communicated with us throughout the process, and although we had applied for it quite late and were on a tight deadline, Xev made sure we get the terminal on time both the occasions. His communication, and proactive support and follow-up has been really impressive. We are very happy with the service. 100% recommend them if anyone is looking to hire EFTPOS terminals. And, a very special shout out to Xev for his help.read more
Soham S.
1693954862
If you own a business and not have SmartPay eftpos solution that mean you being ripped off by others.SmartPay is best and their wifi terminal is Vodafone network that mean full coverage as well.thank... you SmartPay team you guys are awesome 😎read more
Gurwinder S.
1693167814
Dealing with your Team has been such a welcomed pleasure. I was hesitant to make contact initially as I thought it would be difficult and confusing to make the change! It was totally the opposite. ... Very and efficient with clear and easy to understand information over the phone. Really appreciate the wonderful service from Xevithirus Adrastos! Well done and thankyou againMaread more
Ma & Mel’s Coffee & Kai C.
1690152073
Very helpful. Great Service got this going in 2 days from signing my contract.
pratthana S.
1686523125
Great service and competitive price
alex h
1685747219
"I had read reviews online and soon discovered Libby's feedback was not just positive but heartwarming so you can imagine my surprise and excitement when I called smartPay and it was beautiful (yes... I could tell she is beautiful over the call) Libby at the other end.She was very friendly, patient and proactive haven understood needs of our startup small business.Libby did her tricks and I got set up and got my eftpos in 4 working days.Thanks Libby, you're a pleasure to work with. You're amazing.SmartPay needs to keep employees like Libby"read more
Adekemi “God's V.
1683185192
Frequently Asked Questions
A value added service where you can subscribe to a back-up EFTPOS terminal from us. This terminal is kept with you and is ready-to-use with one phone call to us. Should your original terminal get damaged or faulty, the Hotswap will ensure you can continue taking payments seamlessly while we get your original terminal up and running again.
The Hotswap works when we activate it with a phone call from you requesting activation. It works exactly like your original terminal. It has a SIM card in it so it has access to a GPRS network (please ensure this is available in your area). It also has a Wi-Fi option should you wish to connect it to broadband internet. This EFTPOS terminal will have the same features in it as your original terminal so you can continue using it the same way and take payments without a hitch.
We work on getting that terminal up and running again. Depending on the fault or cause of damage, potential solutions could range from a remote fix or a complete swap out to a new terminal.
If you are already a customer with us, just let us know and we will get a Hotswap out to you within one business day. Your subscription will commence from the day we dispatch the Hotswap to you. There are no contracts for a Hotswap. You can subscribe for as long as you need.
It is essential that you charge the Hotswap at least once a month (good practise is every fortnight) to make sure that the battery has charge when you need to use it. Please turn it on from time to time to ensure that the terminal is working properly and any software updates can applyEnsure you keep the terminal in a warm and dry place as far as possible.
You can cancel your subscription at any time. A one month notice is applicable to cancel the subscription.
While we recommend having a Hotswap on site to everyone, we certainly believe that certain business environments which can be potentially risky during terminal use need to be more conscious of having a back-up solution available in-house. Liquid spills or physical impact such as dropping the terminal are some of the risks.
Liquid damage, physical damage, electrical damage and various other reasons could potentially affect your EFTPOS terminal and render it damaged or faulty. Certain business environments can be more risky than others such as bars, nightclubs or where a mobile terminal exchanges hands often.
Speak with one of our Kiwi payment specialists today!
Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.