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Hotswap EFTPOS

Continue accepting payments smoothly with a spare EFTPOS terminal located at your place of business. A cost-effective backup solution to have your EFTPOS up and running in minutes

An immediate swap-out solution

Hotswap is a backup EFTPOS terminal located at your place of business. It is ready-to-use and one phone call to us can get this terminal activated in minutes. 

Should your original terminal get damaged or faulty, Hotswap is an immediate solution to carry on taking payments seamlessly.

This EFTPOS terminal has the same features as your original terminal so you can be assured that your ability to take payments and your user experience will continue without a hitch. 

S920 EFTPOS machine with Smartpay logo

Making payments easy with Hotswap

Customer making contactless payments

Ensure payment continuity

Don't let a faulty or damaged EFTPOS terminal come in the way of accepting customer payments

Card inserted inside EFTPOS machine for payment

Get the same user experience

Have the same ease of use as your previous EFTPOS terminal with all the same features and value adds

Merchant scanning price during sale

Cost-effective and easy to setup

Simply call us to activate the Hotswap in minutes. We will work on getting your original terminal fixed in the meanwhile

Why get a Hotswap EFTPOS?

Instant backup

An instant replacement terminal while your original terminal gets fixed

Be stress free

Quick and easy to activate. Can be done 24/7 with one call to us

Never miss an EFTPOS payment again

No need to fiddle with cash or bank transfers if your terminal goes down

Same convenient operation

Hotswap EFTPOS is already configured like your original terminal so will be the same to use

Short term EFTPOS machine hire S920 terminal

How to get Hotswap EFTPOS

 

Hotswap is available as an add-on subscription service to your current EFTPOS contract with us.

When you sign up for a Hotswap, you will receive a pre-configured EFTPOS terminal with an inserted SIM card so it can connect to a GPRS network. The user guide has all the information you need to get started and for contacting us. 

We offer an affordable monthly rental for a Hotswap terminal. The cost of each Hotswap subscription reduces by $5 with every additional EFTPOS terminal you lease per site. If you lease 5 EFTPOS terminals from us, your Hotswap subscription is essentially free of charge. 

Learn more about our EFTPOS solutions

Contactless card payment on EFTPOS machine

Mobile EFTPOS

Take payments on the go with a sleek and versatile mobile EFTPOS terminal

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Countertop EFTPOS

Your stylish and reliable companion for taking payments in-store

contactless card payment on EFTPOS machine with beer on the side

Short term rentals

Need EFTPOS for a limited time? Check out our flexible short term rental plans

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.

 

What our customers have to say

Great
4.2
Based on 160 reviews
Christainson W.
Christainson W.
Smartpay guys are really good, they have excellent customer skills, and they know how to respect their customer. I spoke to Pam L, an agent who assisted me to get my Eftpos machines, she was absolutely amazing, she followed through patiently till the end and was so gracious with all the queries and doubts. She is certainly someone who has a great heart and attitude.Also when I reached outside the hours of pickup, the other agent actually came out of the office and waited for me to handed over the device to me... "that just blew me off", do you really need to do that guys!Thank you so so very much!Chris WelslyChai Wala Bhai
Aurelia Sierra P.
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Newtown Union Health S.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Bodywise Natural H.
Bodywise Natural H.
Great service and always very helpful.
Tze Wei Daniel T.
Tze Wei Daniel T.
Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.
Montrose Cafe B.
Montrose Cafe B.
Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys
Glam nails &.
Glam nails &.
Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best
Josh A.
Josh A.
Joshua Was awesome to deal with and helped me with all my questions and covered a lot more recommend this company for all your eftpos needs amazing to deal with Highly
Zdenija S.
Zdenija S.
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
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Frequently Asked Questions

A value added service where you can subscribe to a back-up EFTPOS terminal from us. This terminal is kept with you and is ready-to-use with one phone call to us. Should your original terminal get damaged or faulty, the Hotswap will ensure you can continue taking payments seamlessly while we get your original terminal up and running again.

The Hotswap works when we activate it with a phone call from you requesting activation. It works exactly like your original terminal. It has a SIM card in it so it has access to a GPRS network (please ensure this is available in your area). It also has a Wi-Fi option should you wish to connect it to broadband internet. This EFTPOS terminal will have the same features in it as your original terminal so you can continue using it the same way and take payments without a hitch.

We work on getting that terminal up and running again. Depending on the fault or cause of damage, potential solutions could range from a remote fix or a complete swap out to a new terminal.

If you are already a customer with us, just let us know and we will get a Hotswap out to you within one business day. Your subscription will commence from the day we dispatch the Hotswap to you. There are no contracts for a Hotswap. You can subscribe for as long as you need.

It is essential that you charge the Hotswap at least once a month (good practise is every fortnight) to make sure that the battery has charge when you need to use it. Please turn it on from time to time to ensure that the terminal is working properly and any software updates can applyEnsure you keep the terminal in a warm and dry place as far as possible.

You can cancel your subscription at any time. A one month notice is applicable to cancel the subscription.

While we recommend having a Hotswap on site to everyone, we certainly believe that certain business environments which can be potentially risky during terminal use need to be more conscious of having a back-up solution available in-house. Liquid spills or physical impact such as dropping the terminal are some of the risks.

Liquid damage, physical damage, electrical damage and various other reasons could potentially affect your EFTPOS terminal and render it damaged or faulty. Certain business environments can be more risky than others such as bars, nightclubs or where a mobile terminal exchanges hands often.

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.