Paying with Smartpay EFTPOS

When setting up your EFTPOS you can connect in a number of ways, depending on your terminal, each of which has pros and cons. We’ve detailed this below to keep you in the know.

Broadband or Fibre
(Direct ethernet connection)

A broadband/fibre connection via direct ethernet connection is a physical, wired connection between your modem and your EFTPOS terminal.

N
This is a physical connection, which is more consistent than a WiFi connection.
M
The EFTPOS terminal’s mobility is bound by the length of the ethernet cable.

WiFi
(Broadband or fibre)

WiFi is a wireless connection generated from your modem.
 

N
Mobility – you can transact anywhere your WiFi connection covers.
M
Needs a reliable network connection (i.e. doesn’t cut out regularly).

Mobile data

You can connect via mobile data by enabling the SIM card in your terminal and connecting to the mobile network directly from your EFTPOS terminal.

How to activate Mobile data.

N
Mobility – you can transact anywhere there’s mobile phone reception.
M
You need mobile reception to make transactions.

Hotspotting (From a mobile or tablet)

Hotspotting is when you use the existing internet connection your mobile or tablet has and connect your EFTPOS terminal via that connection.

 

N
If your WiFi is down and you don’t have a direct broadband or fibre connection, you can use this as a backup.
M
You need to use your phone or tablet for the connection.

Connecting your EFTPOS

To connect your EFTPOS follow the instructions included in the pack you received with the terminal. Alternatively, you can download the instructions here; just select ‘Getting Started’ under the terminal you use.

More on our mobile terminals

Our S920 terminal can connect via WiFi and mobile data. The terminal comes complete with a SIM card installed, so if you would like to use the mobile data connection, please contact us and we’ll activate it for you. Your contract may include this.

Connecting via mobile data

We currently support two mobile data capable terminals; the S920 (3G SIM card) and the S90 (2G SIM card). If you have issues connecting via mobile data, let us know and we can swap terminals to see if the other SIM card type is better suited to your location. This can usually be done at no additional cost.

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Need assistance setting up your EFTPOS connection?

If you need help getting set up or would like to know more, please contact our 24/7 Customer Care Team on 0800 476 278.

Thanks!
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