Watch the video and learn how Go Go Kids has benefited from integrating there Smartpay terminal with Vend Point of Sale system.
Go Go Kids is an educational focused toy and bookstore for children base in Remuera, Auckland. We had the privilege of interviewing their owner Judy about what it takes to get a successful retail business off the ground.
Q: What inspired you to start your business?
A: Before I set up the store, I was a full time stay at home mum. During that time, I found the best education for kids was not to teach them, but to learn along with them. I wanted to support not only my kids, but also other children to learn from play. At the same time I was driven by the hope that my kids would be proud to have a mum who was doing something she enjoyed and was passionate about. Our store offers a wide range of toys and books, supporting all aspects of child development, imagination and social skills etc.
Q: What were some of the challenges you experienced when starting your business?
A: Time is definitely the biggest challenge for me! Managing a retail store while being a mum with 2 kids, it seems like I never have enough time. Often it’s minor issues in the store that build up and end up taking most of my time. I think improving efficiency is key for me to manage work-life balance.
Take inventory management as an example. We offer a wide range of products and specific books or toys to meet different needs. On top of that, we constantly bring new items to make sure our product selection is up-to-date. Because of this, stock management and inventory control were very challenging for us. We needed a system where we could quickly search up what we have in stock and provide relevant sales reports so we could make better purchase decisions.
Q: How important is customer experience to your store?
A: Customer experience is our top priority. We put a lot of thought into our store layout, décor and staff training. We are always thinking about the way we decorate our store and the placement of our toys and books etc, we try to make our store enjoyable for children and their parents. Being able to provide a fast service, especially during our busy times, is also very important to us. We needed a system that could deliver smooth and quick transactions so we could cut down on the wait time, interact better with our customers and improve their experience.
Q: What made you choose Vend and Smartpay integrated payment solution?
A: Some of my friends have used Vend and Smartpay and they recommended it to me. I then did some more research on their websites and found their integrated solution could meet all my requirements, so we decided to choose Vend and Smartpay as our Payment Partners.
Q: How do you find Vend and Smartpay integrated payment solution so far?
A: The integration has made it so much easier to run our business, even better than we expected. The Payment process is very fast and easy and there was not much training required for my staff as everything is clear in the system and Vend is very user-friendly. All we need to do is to scan items and the price comes through on the Smartpay terminal for customers to pay.Managing inventory can be challenging and time-consuming but Vend has definitely helped us increase our productivity. For example, their bulk product import function saved us a lot of time as we can bulk upload all our products with just a simple click. No more time wasted on human error and manual data entry!
Vend also provides detailed reports and insights for our store. With these reports and insights, it’s clear to see how my store is performing. We can easily identify those areas and products that are working well and quickly identify any problem areas that need attention.
Q: What advice do you have for people thinking about getting an integrated payment solution?
A: Understanding your business needs is the top priority when it comes to choosing your Payment provider. Evaluate your business’s size, inventory and overall purpose and be clear with your goals. Make sure you choose a solution that will grow with your business, and always choose Partners that value and provide good support services. Accepting Payments is Business Critical, so working with providers that are there for you when you need them is critical. Finding the right Payment Partner can be time-consuming but very rewarding in the long run, helping increase efficiency giving you more time to focus on growing your business.