Offline Mode

Lessen the impact of network or communication outages by continuing to accept payments on your EFTPOS terminal

Offline mode on your EFTPOS terminal

Offline mode allows your EFTPOS terminal to continue processing payments when it can’t connect to the payments network due to a network outage or communication error.

It does this by creating Electronic Offline Vouchers (EOV) and storing the payments to upload to the payments network later. Once a successful connection has been restored, the terminal will automatically send stored offline transactions through for processing.

Continue taking payments without a hitch even in an outage.

Making payments easy with Offline mode

Why get Offline mode

Emergency payment processing capability

Back-up in situations like telecommunication errors payment network outages, power outages and system faults

Your payments are stored safely

The terminal creates an Electronic Online Voucher (EOV) which is stored until it can connect to the payment network again

Plenty of storage capability

Store up to 99 transactions, maximum value of $300 per transaction

Free to activate and use

This value add is available free of charge to Smartpay customers

How to get setup with Offline mode

Your merchant bank controls the enabling or disabling of Electronic Offline Vouchers (EOV). Check with your merchant bank what rules they have around using EOV, and to confirm if EOV is enabled for you.

To find out more about Offline Mode, contact the Worldline (previously Paymark) Customer Care Centre on 0800 729 627.

Learn more about our EFTPOS solutions

More reasons to choose Smartpay

EFTPOS for everyone

Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.

Flexible solutions

Need a shorter term? Need extra features? Talk to us about a deal for your business.

Experts on hand

No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.

Built on experience

Nearly two decades of making payments simple for Kiwi businesses.

Locally owned and operated

We’re proud of our Kiwi heritage and passionate about helping you succeed.

What our customers have to say

Great

Smartpay New Zealand

4.2

Based on 159 reviews

Aurelia Sierra P.

We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn

Liza-Kay B.

Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!

Response from the owner: Hi Liza-Kay, thank you for your lovely review. We are so pleased you are enjoying our service and Jamie is thrilled to receive your compliments. Thank you, The Smartpay team.

Newtown Union Health S.

Great Solution to meld our PMS as a POS, saves so much time.

Response from the owner: Hi there, thank you so much for your review. We are pleased to hear our solution works well for you and you enjoy our service. Thank you, The Smartpay team.

Bodywise Natural H.

Great service and always very helpful.

Response from the owner: Hi there, Thank you for taking the time to leave us a review. We are pleased to hear you are enjoying our service. Cheers, The Smartpay Team.

Tze Wei Daniel T.

Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.

Response from the owner: Hi Tze Wei Daniel Tan, thank you for your lovely review. We are pleased to hear that you are enjoying our service and Aran is thrilled to receive your compliments. Thank you, The Smartpay team.

Montrose Cafe B.

Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys

Response from the owner: Hi there. Thank you so much for your review. We are delighted to hear that you are enjoying our service. Thanks, The Smartpay team.

Glam nails &.

Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best

Response from the owner: Hi there, thank you for your lovely review. We are so pleased to hear you are enjoying our service and EFTPOS machines. Amanda is thrilled to receive your compliments. Thank you, The Smartpay team.

Josh A.

Joshua Was awesome to deal with and helped me with all my questions and covered a lot more recommend this company for all your eftpos needs amazing to deal with Highly

Response from the owner: Hi Josh, Thank you for taking the time to leave us a review. We are pleased to hear you are enjoying our service, and Joshua is thrilled to receive your compliments. Thank you, The Smartpay team.

Zdenija S.

Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!

Response from the owner: Hi Zdenija, Thank you very much for your lovely review. We are pleased to hear you are enjoying our service, and Xev is thrilled to receive your compliments. Thank you, The Smartpay team.

Bridie M.

Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend smartpay to anyone!

Response from the owner: Hi Bridie, thank you for your lovely review. We are so pleased to hear you are enjoying our service, and Shameel is thrilled to receive your compliments. Thanks, The Smartpay team.

Speak with one of our Kiwi payment specialists today!

Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.

Offline mode on your EFTPOS terminal

Making payments easy with Offline mode

No disruption to payments

Activates automatically

Transactions processed securely