Virtual Terminal (MOTO)
Accept EFTPOS payments and complete the sale even when the card is not physically present
Mail Order & Telephone order transactions
A flexible way to take EFTPOS payments without the physical presence of the cardholder. All you need are the card details and authorisation from the customer.
This helps you increase your physical presence and make sales over the phone or via mail order by manually entering the card details on a physical terminal to complete the purchase.
All debit or credit scheme cards (Mastercard, Visa, AMEX, JCB) that are enabled by your acquirer can be processed via MOTO.
Making payments easy with MOTO
Make sales on the phone or via mail order
Perfect for businesses that need to make sales over the phone or via a mail order
Get paid anytime, anywhere
Process payments without the card or the cardholder present. All you need is authorisation from the cardholder
Offer more services to customers
Offer services such as delivery, recurring subscriptions and special promotions in a mail-order catalogue
Why get MOTO?
Flexible payment solution
Get paid when the customer's card is not present like over the phone or via mail order
Increased presence for your business
Sell your products & services nationwide without the physical need for a store front
Process recurring payments easily
Easily process recurring payments with a simple selection on your EFTPOS terminal
Free of charge and easy to use
MOTO feature is free of charge from Smartpay. Just activate this with your merchant bank
Getting started
Smartpay terminals have the MOTO feature enabled.
Before starting a MOTO transaction, please double check that you have this functionality enabled. You can do this by calling Worldline (formerly Paymark) on 0800 729 627 – you will need to have your terminal ID handy.
If you do not have the MOTO functionality, please call your merchant bank and request for this to be enabled.
Learn more about our EFTPOS solutions
Mobile EFTPOS
Take payments on the go with a sleek and versatile mobile EFTPOS terminal
Countertop EFTPOS
Your stylish and reliable companion for taking payments in-store
Short term rentals
Need EFTPOS for a limited time? Check out our flexible short term rental plans
More reasons to choose Smartpay
EFTPOS for everyone
Mobile, Countertop or POS integrated – we’ve got the EFTPOS solution for you.
Flexible solutions
Need a shorter term? Need extra features? Talk to us about a deal for your business.
Experts on hand
No middle men here. Deal directly with the experts. We develop our own software and service our own terminals.
Built on experience
Nearly two decades of making payments simple for Kiwi businesses.
Locally owned and operated
We’re proud of our Kiwi heritage and passionate about helping you succeed.
What our customers have to say
Aurelia Sierra P.
We decided to switch providers from WindCave for their poor service etc. From the "Get-Go" we dealth with Xev. They made it so easy for us. From signing up and making sure we knew what our next step was and ETA's - we were communicated with from the JUMP. Thank you SmartPay team - give my mate Xev a raise or some sort of recognition please.Even after we were all set up - when I emailed for assistance, he referred us onto the help desk team and was so polite and informative. Its always very nerve racking when switching providers and even more so when your liaison is not even informative. We really do appreciate your amazing service Xev!Highly recommend!Team at Health New Lynn
Liza-Kay B.
Jamie is an amazing rep - he has chased my business, and chased my bank for me. Apart from being friendly and efficient, he was also really good at getting the job done.I have been the worst customer ever - but he got me there in the end 🙂 5 stars and a pay rise for Jamie!
Response from the owner: Hi Liza-Kay, thank you for your lovely review. We are so pleased you are enjoying our service and Jamie is thrilled to receive your compliments. Thank you, The Smartpay team.
Newtown Union Health S.
Great Solution to meld our PMS as a POS, saves so much time.
Response from the owner: Hi there, thank you so much for your review. We are pleased to hear our solution works well for you and you enjoy our service. Thank you, The Smartpay team.
Bodywise Natural H.
Great service and always very helpful.
Response from the owner: Hi there, Thank you for taking the time to leave us a review. We are pleased to hear you are enjoying our service. Cheers, The Smartpay Team.
Tze Wei Daniel T.
Aran has been super helpful in answering my questions promptly and always quick to reply. Very reliable in registering and starting with Smartpay.
Response from the owner: Hi Tze Wei Daniel Tan, thank you for your lovely review. We are pleased to hear that you are enjoying our service and Aran is thrilled to receive your compliments. Thank you, The Smartpay team.
Montrose Cafe B.
Excellent service. I have rented mobile machines for past few years for events.They always deliver with great service. Thanks guys
Response from the owner: Hi there. Thank you so much for your review. We are delighted to hear that you are enjoying our service. Thanks, The Smartpay team.
Glam nails &.
Amanda, is really good with customer services communication response respectful all sort of things. And very fast handling of efpost machine. Very affordable for new business owners. Very easy to connect. 100/100 recommend. Thank you Amanda. You are the best
Response from the owner: Hi there, thank you for your lovely review. We are so pleased to hear you are enjoying our service and EFTPOS machines. Amanda is thrilled to receive your compliments. Thank you, The Smartpay team.
Josh A.
Joshua Was awesome to deal with and helped me with all my questions and covered a lot more recommend this company for all your eftpos needs amazing to deal with Highly
Response from the owner: Hi Josh, Thank you for taking the time to leave us a review. We are pleased to hear you are enjoying our service, and Joshua is thrilled to receive your compliments. Thank you, The Smartpay team.
Zdenija S.
Xevithirus Adrastos was the best contact person to get my machine super fast and ready!, definitely I recommend to get the service from Smartpay 👌😊 happy customer here!
Response from the owner: Hi Zdenija, Thank you very much for your lovely review. We are pleased to hear you are enjoying our service, and Xev is thrilled to receive your compliments. Thank you, The Smartpay team.
Bridie M.
Shameel was amazing, got everything done ASAP to really help with the opening of our new store. Really appreciate his support and went above and beyond to get it all done in time. Would recommend smartpay to anyone!
Response from the owner: Hi Bridie, thank you for your lovely review. We are so pleased to hear you are enjoying our service, and Shameel is thrilled to receive your compliments. Thanks, The Smartpay team.
Frequently Asked Questions
Select PURCHASE, enter the purchase amount and press ENTER
Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
Press ENTER at this stage
Type in the 16-digit card number, press ENTER
Enter card expiry date [mm/yy], press ENTER
Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
Select SINGLE MOTO
Select CRD account type (This will only work with credit account option)
EFTPOS terminal displays ACCEPTED or DECLINED result
EFTPOS receipt will be offered (depending on receipt print/prompt settings)
EFTPOS terminal returns to idle screen ready for next transaction
Select REFUND
Swipe merchant refund card and enter refund PIN
Terminal will prompt user to PRESENT / INSERT or SWIPE CARD
Type in the 16-digit card number, press ENTER
Enter card expiry date [mm/yy], press ENTER
Terminal will prompt to enter CSC – select YES or NO and follow screen prompts
Select SINGLE MOTO
Select CRD account type (This will only work with credit account option)
EFTPOS terminal displays ACCEPTED or DECLINED result
EFTPOS receipt will be offered (depending on receipt print/prompt settings)
EFTPOS terminal returns to idle screen ready for next transaction
The amount being refunded should be credited back to the card used for the original purchase.
Speak with one of our Kiwi payment specialists today!
Every year our payment specialists help hundreds of businesses in all sorts of industries to get the right payment solution. Talk to us about your business today.