Top Troubleshooting Tips

Let us guide you through the most common questions about your terminal

1. Check your printer is working

Check your printer paper is fed correctly. Watch the video below to see how to load paper correctly for your D210 terminal

D210

S90

S80

S800

2. Check your internet connection is working

If your terminal uses a dial-up check that your phone lines are working.
If your terminal connects using Wi-Fi or Broadband, an easy way to check if the connection is working is try your other devices using the same Wi-Fi or broadband connection and check that they can access the internet.
If your terminal uses the mobile/GPRS network, please give our technical helpdesk a call on 0800 476 278 option 4.

3. Check that your terminal can connect to the internet

If you are using a S800 or S900 go to Menu > Diagnostic > Comms test.

If you are using a S80c, S90c or D210 go to Menu > Utility > Diagnostic > Comms test.

If you are using a S300 pinpad then on your base terminal go to Menu > Diagnostic > Comms test.

If you are using a D200 please give our technical helpdesk a call on 0800 476 278 option 4.

This test will say OK if the terminal is connecting to the internet. If not, check any ethernet or phone cables are properly plugged into the terminal. You may need to turn the power off for 30 seconds if you had to reset your Wi-FI or modem.

4. Check that your terminal can connect to the Paymark network

Try a manual logon:

Go to Menu > Administrative Menu > Logon

It should print a merchant logon accepted receipt if it is connected to Paymark. If it says transmission error but your internet is connection is okay, give our technical helpdesk a call on 0800 476 278 option 4.

For D200 terminals please give our technical helpdesk a call on 0800 476 278 option 4.

How to know if your using PTS2015 or PTS2016?

Try pushing the ALPHA key on your EFTPOS terminal, if nothing happens you are on PTS2015. Alternatively you can check page 2 of your menu screens. The only options available should be AUTH and FINALISE.

Still need help?

If these troubleshooting tips don’t get you back up and running fast, then we’re just a phone call away with the technical support you need.

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CALL SUPPORT 0800 476 278
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