EFTPOS Maintenance

Keeping your EFTPOS terminal clean and free of dust will increase its lifespan.

We all know you should avoid dropping or damaging your terminal, but what else can you do to keep it in good working order? Here are some tips to keep it in tip top shape and avoid downtime. 

Clean your terminal regularly:

Dust off the keys and printer compartment with a micro-fibre cloth or fine paintbrush.
Use a cleaning card to get into the card swipe and chip reader slots. You can purchase cleaning cards from our online store.
Use a soft cloth and a cleaning alcohol solution to clean the terminal surface, printer lid and keys.
Keep cables and plugs tidy and free from dust and tangles.

Keep your EFTPOS terminal away from potential liquid spills.
If there are any spills, turn off the terminal and clean it as soon as you can to prevent any damage.

Keeping your terminal safe:

If you are in a dusty or wet environment think about using a protective key cover. You can purchase these from our online store.
Do not place the terminal in direct sunlight or a location where it could overheat.
Take care when plugging in and unplugging charging cables.
Always use the correct power supply unit that was provided with your terminal hardware.

If you have a mobile unit, do not overcharge the battery (as a guideline it takes approx. 3-4 hours to charge the battery from mains power). Leaving the terminal on charge permanently is not recommended.

Keep your terminal safe. Regularly inspect to ensure that there are no additional cables running from your terminal and the casing has not been tampered with.

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Want to talk through your options? Call our Sales team on
0800 004 905 and we can help you with a solution based on the needs of your business.

Or complete the online form and one of our payments specialists will call you back.

 

Existing customer looking for help or support?

Contact our technical support line on 0800 476 278 or complete our support request form.

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Existing customer looking for help or support? Contact our Customer Service team

  • We will handle your contact details in accordance with our Privacy Policy. You can opt out of receiving marketing communications by clicking on the unsubscribe link at the bottom of every email, or by emailing unsubscribe@smartpay.co.nz.

  • This field is for validation purposes and should be left unchanged.