Our new version of Till2Go is available for download!
- A new responsive design adapts to phones and tablets, portrait and landscape mode.
- Improved integrated payment workflow and stability.
- Redesigned modern & stylish user interface.
- Shared data with your existing Till2Go POS account – you don’t need to set up a new account for the new version.
- The old Till2Go version will phaseout in the future.
Upgrading to Till2Go 2.0 – FAQs
If you are already using the Till2Go old version, it’s easy to upgrade to Till2Go 2.0.
How do I get Till2Go 2.0?
Do I need to delete the old Till2Go POS app I have on my phone before I install Till2Go 2.0 ?
Do I need to sign up a new account?
Will I need to set up all my products and items all over again?
Can I access my old transactions and reports from the new App?
I can't see an option for Smartlink Lite set up?
Download the Getting Started Guides below for step by step instructions.
The guide will step you through creating a login, setting up your store and connecting with your EFTPOS terminal.
To see how to set up your Till2Go store, watch this short video.
Till2Go is a free, basic point-of-sale mobile application.
A set up guide and tutorials on how to use Till2Go can be found above or through the in-app help menu.
Smartpay is not liable for any loss or damages caused by malfunctions of the mobile app. From time to time issues may arise that are out of our control, we will not be responsible for investigating or fixing problems that may occur on unsupported hardware and operating systems.
Please read the End User License Agreement (EULA) for further information. If you have EFTPOS enquiries or Till2Go feedback not covered in these FAQs, please contact us.
To minimise any potential problems always ensure you are using Till2Go appropriately.
Make sure you are connected to a secure Wi-Fi network.
Confirm the signature where required
Do not interrupt Till2Go while a card transaction is being sent or processed.
Follow the T&Cs
How do I accept card payments?
How do I print a physical receipt?
What happens if my Internet connection or Wi-Fi goes down while I'm using Till2Go?
Can I give a discount?
Can I process a refund?
You can process a refund on old Till2Go by changing the product quantity to negative.
You can process a refund in Till2Go 2.0 by tapping the item in the cart and selecting Refund.
Card refunds can be processed through the EFTPOS terminal if your merchant refund card has been authorised by your bank.
What reports are available on Till2Go?
Why isn’t Till2Go sending card transaction requests to my EFTPOS terminal?
Problem: Till2Go isn’t pairing with my EFTPOS terminal.
Solution: You will need to use a Smartpay SmartConnect enabled EFTPOS terminal to use the Till2Go app with integrated card payments. Contact Smartpay on 0800 476 278 to get integrated.
Problem: My EFTPOS terminal can’t connect to a network.
Solution: You may be having network or Wi-Fi problems. Try a different network or move closer to the router.
Problem: My EFTPOS terminal is not accepting a transaction request.
Solution: Your terminal should be ready to perform a card transaction if it is on the integrated idle/standby screen. Please ensure that you are not in a menu or in standalone mode when sending a request from Till2Go. Also, make sure the terminal has good internet connectivity.