Smartpay’s 24 hour, 7 days a week technical helpdesk is always ready to solve your EFTPOS problems. Our technical support team prides itself on being able to resolve 95% of faults over the phone.  For our leasing customers, if we can’t fix your problem, we will provide a replacement terminal the next business day. We also have nationwide onsite technicians that can be onsite within 4 hours.*

For customers who purchase a terminal from us, we will provide phone based support for the life of the terminal. If the terminal fails in the first 12 months, it is covered by our 12 month warranty. If the terminal fails outside of the 12 months and needs repairing, then we can organise a stand in terminal while yours is out of action and being repaired.*

Want to have a go yourself? Try taking the power cord out of the terminal, give it 30 seconds, plug the power cord back in, then try to logon. If it accepts, you are good to go. Also, check the phone line or broadband connection that the terminal is plugged into. If the phone line is dead, or broadband is down, then it is likely that is what the problem is. If you’ve tried this and you are still having problems, please call us. We are always available to help.

Got a question about a transaction? If you have a question about a transaction or a settlement, then it is best to contact your EFTPOS network. For Paymark customers, contact them on 0800 800 996. For EFTPOS NZ customers, contact them on 0800 338 767.

So, if you are stuck with a technical issue, please call us on 0800 4 SMARTPAY (476 278) option 2 for Technical support.

 *Additional costs are involved for onsite support.


Remote Support for Integrated EFTPOS

If you already have integrated EFTPOS, or are looking to get PC based Integrated EFTPOS to work with your Point of Sale, you can download TeamViewer to give us easy remote access to assist you, should you need technical support.

To download TeamViewer click below:


Verify Ports

Use the links below to test whether or not the port is blocked therefore resulting in the terminal not working.  By clicking on either of the links you should enter a page with the following example: "SUCCESS!!! Port:7540 is available".


Port 7540    Port 33876    Port Test 6301    Port Test 7051    

2 Hour EFTPOS Quotes

Send us an enquiry about EFTPOS terminals and we’ll get back to you within 2 business hours.