Service & Support

How can we help?

If you are a Smartpay customer with a technical query, please call our 24/7 technical help desk on 0800 476 278 – option 2.

Making your life simple

Whether you are a current Smartpay customer, looking at becoming one or just need more information on EFTPOS the Smartpay Customer Support Centre will take the mystery out of EFTPOS and make something complex seem simple.

Find out how Smartpay has the right EFTPOS solution for your business

Need to integrate with your POS system?

Smartlink is the integrated EFTPOS solution for Smartpay terminals connecting to your POS system.

Adding a Smartlinked EFTPOS terminal to your Point of Sale (POS) means transactions are driven from the POS system providing many benefits to the retailer including:

  • Saving time and working smarter by only inputting sale information into one system
  • Increasing accuracy by eliminating double-entry keying errors
  • Streamlining the sales counter and payment process

Want access to our FREE POS system, Till2Go?

Till2Go is a simple cash register app for business on the go. Customisable features include a header for entering your business name and contact details, and a GST number field. Use the easy set up quick keys or the numbers and department buttons to enter your sales and complete your transactions.

Till2Go is the perfect mobile payments retail solution for:

  • Markets
  • Trade shows
  • Sporting events
  • Fundraisers
  • Food/coffee trucks
  • Mobile service

Need help or want to understand the technical jargon?

When trying to find the right EFTPOS solution merchants are bombarded with industry phrases and jargon. How are merchants meant to know what they are being offered when they can’t understand the language being used?

Smartpay gives merchants the chance to talk the talk with a detailed glossary of Payment Industry words and terms.

Have A Question We Haven’t Answered?

Smartpay works to make its merchants lives easier, with a one stop repository to answer all their questions. In order to do this Smartpay requires your feedback to make the site more informative and helpful. If we haven’t answered your question or you would like to see specific Support Topics, feel free to contact us here or email

Look No Further. Get Started Today!

Contact us today to get your EFTPOS solution

Let us help you

Want to talk through your options? Call our Sales team on
0800 476 278 and we can help you with a solution based on the needs of your business.

Or complete the form online and one of our sales specialists will call you back within the next business hour.

Existing customer looking for help or support? Contact our Customer Service team

  • This field is for validation purposes and should be left unchanged.
CALL SALES 0800 476 278
CALL SUPPORT 0800 476 278

Request a quote today or call 0800 476 278 to speak with a sales specialist

Existing customer looking for help or support? Contact our Customer Service team

  • This field is for validation purposes and should be left unchanged.