Benefits of VoIP Technology:

• Modern, reliable technology
• Significant savings on phone line rentals
• Cheaper call rates - local and international
• Free calling between offices within the group
• Efficient transfer of calls between offices
• Uncomplicated calling to designated extensions
• Call control and history - incoming and outgoing
• Many special features - see below

SmartPay VoIP Solutions - Individually Designed for Every Office

SmartPay can design a telecommunication solution for the unique requirements of any industry, in fact anywhere that a telephone is required.

Direct Line Model (for the basic home business)

Suits the needs of a small office with direct wiring. This system has the flexibility to install any dialing plan, for example routing all outgoing long distance calls to the IP network and all incoming calls to the local PSTN network. It can also initiate or receive phone calls using the virtual numbers designated by SmartPay, which means a dedicated business line is provided at very low cost.

IP PBX Model (for the small or medium sized business)

Fills the needs of a company that has invested moderately in a traditional phone system and local PSTN, or are installing a new phone system and need a Carrier Grade Quality VoIP solution. IP PBX mixes traditional PBX and advanced web features such as automated attendant, music on hold, voice mail, call forward, call waiting, call recording, web-based management interface. The system also supports web click dial, personalised ring back tones, user real-time presence status, blacklist and other features.

Enterprise VoIP Solution (for multi-office and specific-industry solutions)

Designed for the larger oganisation with branches in different locations and easily implemented into any existing telephony network. The system provides risk-free communication (automatic route choosing and redirecting between PSTN and VoIP) with free inter-office calls and much cheaper local, national, international and mobile calls. There are many added-value services such as follow me, call redirection and an access platform to the corporate phone network (including from mobile phones).

Features and Benefits of an IP Phone System - Enhancing Office Efficiency

Call Answering Features

Call Queue

Incoming callers can be held in a queue while they listen to a customised recorded message. The caller can be sent to voicemail or redirected to another extension if no-one picks up.

Multi-Company Receptionist

One receptionist can answer calls from chosen PSTN / IP lines, each identified to a specific company.

Simultaneous Ring

While covering several managers' extensions, a receptionist's phone will ring simultaneously showing which extension and which manager is being called, with the caller ID.

Extension Status

A receptionist's phone can be used to monitor multiple managers' phones, providing information on the extension's status (off-hook, on-hook, do-not-disturb) before taking action

Call Pickup

Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group.

Call Hunt

Allows calls to ring in on a number of lines so that the first available person can answer.

Auto Attendant with Interactive Voice Response

An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. Voice XML v2 is an XML-based language created to develop speech user interfaces for phone users - engages through pre-recorded or synthesised audio prompts.

Call Management Features

Call Hold

Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Call Transfer

Transfer enables a user to forward an incoming call to another telephone or extension.

Call Waiting

Signals a recipient that there is an incoming call on an engaged line and allows him to hold his current call in favour of taking the second, and then switching back to his original caller.

Three-Way Conferencing

Allows the caller and two other parties to speak together on one connection.

Call Park

When a call is placed in 'park' it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call it will 'ring back' to the original extension where the call was parked.

Call Screening Features

Direct Transfer to a Voicemail Box.

Allows a caller to be transferred directly to the voicemail of another user.

Call Blocking

Prevents calls from preselected numbers, giving users the opportunity to avoid unwanted callers.

Hiding Caller ID

A caller can block the phone from being identified by the call recipient.

Do Not Disturb

User instructs PBX to route all incoming calls directly to voice mail; the phone on the desk does not ring.

Away from the Phone

Receive Notification of System Events via Text Message

Receive notice of 'events' (calls, voice mails etc) from the PBX to your mobile phone as a text message.

Voice Mail

Also known as a VMS, voice mail is a centralised system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring a response to different callers.

Call Forwarding

The PBX automatically redirects incoming calls to another number.

Unified Messaging

Integrates different message types - voice mail, email, text messaging, fax into a single box that is accessible from a variety of devices - phone, PC, mobile phone, PDA.

Efficiencies

Intercom

Room to room communication on telephone sets

Auto-Redial

Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. The caller need only pick up the phone to be connected to the number he was trying to reach.

Speed Dial

The user records frequently called numbers which can be dialled with a shortcut of two or three digits.

Corporate Directory

The ability to scroll through a company directory list of names and numbers and dial automatically.

Call Paging

User dials in to overhead or external speakers to make voice announcements. Can be set up with speakerphones or specific groups of speakerphones.

Utilities

Hold Music (WAV File Upload)

Allows callers to hear music or recorded message while on hold or waiting for other participants to arrive for a conference call

T.38 FAX, FAX Relay and Clear Channel FAX

The T.38 FAX relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

Cost and Bandwidth Saving Features

Call Statistics

The ability to track and report facts (call recipient, length of call, on-hold time, etc) on incoming and outgoing calls per extension.

Dial Plans (Call Routing)

Calls can travel through a network on a pre-determined path to accomplish a specific goal. Call routing helps determines the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to the local customer service representative.

Time of Day Dialling

Creates the ability to route calls according to times of day, enabling users to reselect where a call will come to them during different periods

Special IP Phone Support

Distinctive Ringing on IP Phones

Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorise incoming calls made to direct lines (service, sales, billing etc)

Directory for Aastra and Snom Phones

Quadro IP PBX can automatically load a directory of company extensions onto Snom360 and Aastra480i phones (using simple XML scripting). The user mouse-clicks on the computer to dial company extensions through their telephone.

Lifeline Port

In the event of a power failure, Quadro provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models).

Administrative Functions

Enhanced IP Phone Support

Certain popular IP phones can be automatically configured by the Quadro for a plug and play installation

Quadro FXO Auto Configuration

Quadro IP PBX detects and automatically configures ports added via the Quadro. The new ports appear in the IP PBX GUI.

Voicemail Setup via Phone

Voice-enabled wizard guides users through setting up their personal recorded username, password and voicemail greeting for each extension.

CDR Tags for Billing

Eliminates hand-coding of invoices by department, group etc

Daylight Savings Time Adjustment

Quadro IP PBX automatically adjusts for daylight savings time.

Automatic Backup/Download of Quadro Configuration

Automatic scheduled backups and downloads of Quadro's configuration to a LAN or PC WAN location

Automatic Quadro Firmware Update

Quadro detects newer versions of IP phone firmware and automatically installs updates from an Epygi-hosted site

IP Phones Plug-and-play

IP Phones automatically acquire an extension on the system and auto-configure without user intervention

Automatic Firmware Updates for Aastra and Snom IP Phones

Quadro identifies the firmware on each installed IP phone (Aastra and / or Snom) and automatically loads proper firmware version.